# Open Q&A

**URL:** https://community.dynatrace.com/c/platform/ask/5.md

[Latest](https://community.dynatrace.com/latest.md) · [Categories](https://community.dynatrace.com/categories.md) · [Tags](https://community.dynatrace.com/tags.md)

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## [⚡️ Perform 2027 Lightning Talks: Present your Productivity Tip in 5 Minutes](https://community.dynatrace.com/t/perform-2027-lightning-talks-present-your-productivity-tip-in-5-minutes/56797)

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**Author:** [@andreas\_grabner](https://community.dynatrace.com/u/andreas_grabner)\
**Replies:** 9\
**Last updated:** [October 20, 2026, 9:25am UTC](https://community.dynatrace.com/t/perform-2027-lightning-talks-present-your-productivity-tip-in-5-minutes/56797 "2026-10-20T09:25:59Z")

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Hi community! After two incredible years of Lightning Talks at Perform, we’re bringing them back for Perform 2027! What started as a fun experiment has become one of the most popular community-driven sessions at this ev…

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## [New navigation on the Community — here's what's changed](https://community.dynatrace.com/t/new-navigation-on-the-community-heres-whats-changed/56331)

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**Author:** [@Gosia\_Murawska](https://community.dynatrace.com/u/Gosia_Murawska)\
**Replies:** 4\
**Last updated:** [July 28, 2026, 6:28am UTC](https://community.dynatrace.com/t/new-navigation-on-the-community-heres-whats-changed/56331 "2026-07-28T06:28:59Z")

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We’ve reorganized the Dynatrace Community navigation to make it easier to find what you’re looking for and to reflect how you actually use the space. Here’s your new map: Platform — The biggest change. We’ve retired th…

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## [📚 FAQ: End-to-End Monitoring of Enterprise Storage with Dynatrace](https://community.dynatrace.com/t/faq-end-to-end-monitoring-of-enterprise-storage-with-dynatrace/52172)

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**Author:** [@theharithsa](https://community.dynatrace.com/u/theharithsa)\
**Replies:** 0\
**Last updated:** [June 19, 2025, 4:23pm UTC](https://community.dynatrace.com/t/faq-end-to-end-monitoring-of-enterprise-storage-with-dynatrace/52172 "2025-06-19T16:23:54Z")

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Dynatrace provides a flexible, scalable foundation for SAN monitoring via its extension framework. With the right SNMP/API integration, it delivers deep insights into storage health, performance, and anomalies—empowering…

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## [🎥 Dynatrace University Instructor-Led Training](https://community.dynatrace.com/t/dynatrace-university-instructor-led-training/47914)

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**Author:** [@agata.wlodarczyk](https://community.dynatrace.com/u/agata.wlodarczyk)\
**Replies:** 1\
**Last updated:** [October 20, 2025, 2:20am UTC](https://community.dynatrace.com/t/dynatrace-university-instructor-led-training/47914 "2025-10-20T02:20:17Z")

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Start your Dynatrace journey here! Dynatrace University Instructor-Led Training

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## [Swift Alliance Access monitoring](https://community.dynatrace.com/t/swift-alliance-access-monitoring/57243)

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**Author:** [@avdveen](https://community.dynatrace.com/u/avdveen)\
**Replies:** 0\
**Last updated:** [October 27, 2026, 8:35am UTC](https://community.dynatrace.com/t/swift-alliance-access-monitoring/57243 "2026-10-27T08:35:28Z")

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Hi, We have a case where the agent seemingly blocks the upgrades or installations of the software, and also causes issues with the process start-up. When the agent is disabled, the software works as expected. Is anyone…

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## [Node Metadata in Webhook Payload](https://community.dynatrace.com/t/node-metadata-in-webhook-payload/57233)

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**Author:** [@psudarsa](https://community.dynatrace.com/u/psudarsa)\
**Replies:** 1\
**Last updated:** [October 27, 2026, 3:36am UTC](https://community.dynatrace.com/t/node-metadata-in-webhook-payload/57233 "2026-10-27T03:36:21Z")

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what attributes will provide Node Metadata to be used in Webhook PUSH notificaiton ? Eg : IP address Mac address Hostname

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## [Zoom Monitoring](https://community.dynatrace.com/t/zoom-monitoring/53900)

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**Author:** [@RobDring](https://community.dynatrace.com/u/RobDring)\
**Replies:** 2\
**Last updated:** [October 21, 2026, 7:13am UTC](https://community.dynatrace.com/t/zoom-monitoring/53900 "2026-10-21T07:13:12Z")

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Has anyone attempted to monitor Zoom performance in some shape or form with DT ? If you have attempted it in some shape or form would be good to know your feedback. Kind regards Rob

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## [Business Flow unable to Pick all Business Events](https://community.dynatrace.com/t/business-flow-unable-to-pick-all-business-events/57180)

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**Author:** [@rouyijee](https://community.dynatrace.com/u/rouyijee)\
**Replies:** 0\
**Last updated:** [October 18, 2026, 12:54pm UTC](https://community.dynatrace.com/t/business-flow-unable-to-pick-all-business-events/57180 "2026-10-18T12:54:19Z")

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Hi, I’m facing a situation where I’m using UAT data as Business Events, and want to link all of them up as Business flow. Currently i have around 30 business event types, all of them having data within the past 7 days. H…

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## [Any mock exams/questions for the new Associate exam?](https://community.dynatrace.com/t/any-mock-exams-questions-for-the-new-associate-exam/57163)

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**Author:** [@Luke\_vdw](https://community.dynatrace.com/u/Luke_vdw)\
**Replies:** 0\
**Last updated:** [October 15, 2026, 8:55am UTC](https://community.dynatrace.com/t/any-mock-exams-questions-for-the-new-associate-exam/57163 "2026-10-15T08:55:09Z")

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Hello everybody, the new Associate exam got released today and I was trying to find some mock exams, but I cannot seem to get any. I was wondering if anyone could point me in the right direction to find some? Thank you i…

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## [Ingest any Azure Metrics (new integration)](https://community.dynatrace.com/t/ingest-any-azure-metrics-new-integration/57077)

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**Author:** [@r\_weber](https://community.dynatrace.com/u/r_weber)\
**Replies:** 4\
**Last updated:** [October 13, 2026, 1:17pm UTC](https://community.dynatrace.com/t/ingest-any-azure-metrics-new-integration/57077 "2026-10-13T13:17:04Z")

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As per the documentation we should be able to ingest any Azure Platform metrics via the advanced usecase: I’m badly failing in getting metrics for the resource: Microsoft.Network/vpnGateways directly. If Diagnostic s…

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## [Costcenter and product allocation for RUM & Synthetic](https://community.dynatrace.com/t/costcenter-and-product-allocation-for-rum-synthetic/57140)

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**Author:** [@gschramm](https://community.dynatrace.com/u/gschramm)\
**Replies:** 1\
**Last updated:** [October 13, 2026, 7:56am UTC](https://community.dynatrace.com/t/costcenter-and-product-allocation-for-rum-synthetic/57140 "2026-10-13T07:56:19Z")

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Openpipeline for “User sessions” and “User events” does not offer the “product allocation” step which allows setting a costcenter and product. Synthetic has a similar issue, you can set a security context directly on th…

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## [Technical issue: Unable to access exam lab & Dashboard shows "Success" (even though I never started!)](https://community.dynatrace.com/t/technical-issue-unable-to-access-exam-lab-dashboard-shows-success-even-though-i-never-started/57124)

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**Author:** [@Oubaali](https://community.dynatrace.com/u/Oubaali)\
**Replies:** 2\
**Last updated:** [October 12, 2026, 12:57pm UTC](https://community.dynatrace.com/t/technical-issue-unable-to-access-exam-lab-dashboard-shows-success-even-though-i-never-started/57124 "2026-10-12T12:57:01Z")

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Hello everyone, I’m looking for some advice or guidance regarding a technical issue I encountered with my Dynatrace Associate Certification exam, which was scheduled for October 11, 2026. The problem: I was unable to …

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## [identify windows system -process name](https://community.dynatrace.com/t/identify-windows-system-process-name/57115)

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**Author:** [@Vijayt](https://community.dynatrace.com/u/Vijayt)\
**Replies:** 1\
**Last updated:** [October 9, 2026, 6:05am UTC](https://community.dynatrace.com/t/identify-windows-system-process-name/57115 "2026-10-09T06:05:14Z")

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one of my host shows 60% CPU usage by widows system . but could not get exact EXE causing. as unknown processes are automatically grouped into windows system \[including antivirus \] How can i find exact exe/program nam…

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## [What is the recommended place to share custom Dynatrace apps in the Community?](https://community.dynatrace.com/t/what-is-the-recommended-place-to-share-custom-dynatrace-apps-in-the-community/57084)

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**Author:** [@kumaravel](https://community.dynatrace.com/u/kumaravel)\
**Replies:** 2\
**Last updated:** [October 6, 2026, 3:14pm UTC](https://community.dynatrace.com/t/what-is-the-recommended-place-to-share-custom-dynatrace-apps-in-the-community/57084 "2026-10-06T15:14:11Z")

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Hi Community Team, I have developed a custom Dynatrace app, Lookup Table Manager, and I would like to share it with the Dynatrace Community to demonstrate and promote the solution, collect feedback, and discuss potentia…

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## [Associate Certificate Exam re-valuation](https://community.dynatrace.com/t/associate-certificate-exam-re-valuation/57074)

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**Author:** [@PVK1](https://community.dynatrace.com/u/PVK1)\
**Replies:** 3\
**Last updated:** [October 5, 2026, 11:57am UTC](https://community.dynatrace.com/t/associate-certificate-exam-re-valuation/57074 "2026-10-05T11:57:58Z")

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Hi Team, I wanted to know what are the mistakes I have done in my Dynatrace Associate Exam, so that it will be helpful for me for next attempt preparation, can you please suggest me is it possible or not?

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## [Dynatrace Associate Certification exam -March26](https://community.dynatrace.com/t/dynatrace-associate-certification-exam-march26/55361)

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**Author:** [@NitinC](https://community.dynatrace.com/u/NitinC)\
**Replies:** 6\
**Last updated:** [October 5, 2026, 10:37am UTC](https://community.dynatrace.com/t/dynatrace-associate-certification-exam-march26/55361 "2026-10-05T10:37:42Z")

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Hi All, I am planning to take the Associate certification by the end of this month. Do you have any advice on how to clear the exam? I feel bit confident about the practical part, but I’ve heard that the MCQs can be qui…

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## [Unable to Sign In to Dynatrace University](https://community.dynatrace.com/t/unable-to-sign-in-to-dynatrace-university/57068)

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**Author:** [@eddbarrientos19](https://community.dynatrace.com/u/eddbarrientos19)\
**Replies:** 1\
**Last updated:** [October 5, 2026, 6:38am UTC](https://community.dynatrace.com/t/unable-to-sign-in-to-dynatrace-university/57068 "2026-10-05T06:38:59Z")

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We are currently experiencing an issue with Dynatrace University. We can access the platform and browse the available courses and learning plans, but we are unable to complete the Sign In process. Several people have alr…

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## [Deactivate the detection of low disk space anomalies at the hosts group level](https://community.dynatrace.com/t/deactivate-the-detection-of-low-disk-space-anomalies-at-the-hosts-group-level/57040)

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**Author:** [@Babar\_Qayyum](https://community.dynatrace.com/u/Babar_Qayyum)\
**Replies:** 9\
**Last updated:** [October 4, 2026, 6:05am UTC](https://community.dynatrace.com/t/deactivate-the-detection-of-low-disk-space-anomalies-at-the-hosts-group-level/57040 "2026-10-04T06:05:40Z")

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Dear All, Is it possible to deactivate the low disk space anomaly detection at the hosts group level? Regards, Babar Qayyum

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## [OneAgent auto-injection was disabled on this host during installation.](https://community.dynatrace.com/t/oneagent-auto-injection-was-disabled-on-this-host-during-installation/57071)

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**Author:** [@FullastackMon](https://community.dynatrace.com/u/FullastackMon)\
**Replies:** 1\
**Last updated:** [October 4, 2026, 12:32am UTC](https://community.dynatrace.com/t/oneagent-auto-injection-was-disabled-on-this-host-during-installation/57071 "2026-10-04T00:32:36Z")

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We are facing an issue with Dynatrace OneAgent auto-injection and Java deep monitoring on a Windows server. Environment: OS: Windows Application: Dynatrace easyTravel Technology: Java OneAgent is installed and running…

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## [\[BYOK\] Secure data in the tenant with own company key](https://community.dynatrace.com/t/byok-secure-data-in-the-tenant-with-own-company-key/50756)

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**Author:** [@tingrida](https://community.dynatrace.com/u/tingrida)\
**Replies:** 6\
**Last updated:** [October 1, 2026, 1:41pm UTC](https://community.dynatrace.com/t/byok-secure-data-in-the-tenant-with-own-company-key/50756 "2026-10-01T13:41:34Z")

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Hi folks, In a DT blog from 2023 (Dynatrace Blog | Dynatrace news) we found some information about “… tenants can bring their keys for further encryption management.” There was even timeline for Implementation of it wh…

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## [Outgoing service/database spans disappear after daily IIS app pool recycle; only a VM restart restores them](https://community.dynatrace.com/t/outgoing-service-database-spans-disappear-after-daily-iis-app-pool-recycle-only-a-vm-restart-restores-them/57050)

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**Author:** [@zaidanrizq](https://community.dynatrace.com/u/zaidanrizq)\
**Replies:** 1\
**Last updated:** [October 1, 2026, 9:33am UTC](https://community.dynatrace.com/t/outgoing-service-database-spans-disappear-after-daily-iis-app-pool-recycle-only-a-vm-restart-restores-them/57050 "2026-10-01T09:33:16Z")

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Hi everyone, We’re seeing a recurring problem with distributed traces on one of our IIS-hosted .NET applications, and we’d appreciate any ideas. Problem Every day at 00:30, an automated job recycles the application…

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## [Traces not available for IIS App Pool service.](https://community.dynatrace.com/t/traces-not-available-for-iis-app-pool-service/40009)

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**Author:** [@alexrp25](https://community.dynatrace.com/u/alexrp25)\
**Replies:** 5\
**Last updated:** [October 1, 2026, 7:05am UTC](https://community.dynatrace.com/t/traces-not-available-for-iis-app-pool-service/40009 "2026-10-01T07:05:32Z")

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Hello folks, our dev team is not being to see the traces details from a service that runs on IIS APP POOL. They are able to see the Distributed Traces list however when they choose the Trace option they are not able to s…

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## [Professional Administrator Exam Results – Delay](https://community.dynatrace.com/t/professional-administrator-exam-results-delay/57031)

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**Author:** [@NicoleMT](https://community.dynatrace.com/u/NicoleMT)\
**Replies:** 3\
**Last updated:** [September 29, 2026, 6:34pm UTC](https://community.dynatrace.com/t/professional-administrator-exam-results-delay/57031 "2026-09-29T18:34:25Z")

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Hi everyone! I took the Professional Administrator exam on Saturday. Normally, the exam results are sent within about an hour after completing the exam, but I still haven’t received mine. Has anyone else experienced the…

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## [oneagent licensing](https://community.dynatrace.com/t/oneagent-licensing/57022)

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**Author:** [@Vijayt](https://community.dynatrace.com/u/Vijayt)\
**Replies:** 6\
**Last updated:** [September 29, 2026, 5:04am UTC](https://community.dynatrace.com/t/oneagent-licensing/57022 "2026-09-29T05:04:49Z")

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how can i make sure oneagent is completely out of billing ? by stop monitoring oneagent or uninstall oneagent how can i double sure that this host will not get billed in next cycle . can i take list of oneagent with …

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## [inactive oneagent](https://community.dynatrace.com/t/inactive-oneagent/57021)

<div class="topic-metadata">

**Author:** [@Vijayt](https://community.dynatrace.com/u/Vijayt)\
**Replies:** 5\
**Last updated:** [September 29, 2026, 4:13am UTC](https://community.dynatrace.com/t/inactive-oneagent/57021 "2026-09-29T04:13:39Z")

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i want take list of one agent ever enrolled irrespective of active/offline/uninstalled status . . and also one agent monitoring status . monitored entity api show only mode infra/full stack . ismonitoringcandidate does…

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## [Outbound calls in Services app : no grouping of URLs ?](https://community.dynatrace.com/t/outbound-calls-in-services-app-no-grouping-of-urls/57014)

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**Author:** [@DavidFT](https://community.dynatrace.com/u/DavidFT)\
**Replies:** 3\
**Last updated:** [September 28, 2026, 11:46am UTC](https://community.dynatrace.com/t/outbound-calls-in-services-app-no-grouping-of-urls/57014 "2026-09-28T11:46:27Z")

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Hello, I tried to figure out how the “Outbound calls” tab in the Services app works. Specifically, I don’t understand why there are so many lines whereas the endpoint on the called side is well configured. Example : …

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## [Associate Cert](https://community.dynatrace.com/t/associate-cert/57020)

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**Author:** [@edwincifuentes](https://community.dynatrace.com/u/edwincifuentes)\
**Replies:** 1\
**Last updated:** [September 27, 2026, 11:39pm UTC](https://community.dynatrace.com/t/associate-cert/57020 "2026-09-27T23:39:36Z")

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Hi, does anyone have a study plan for passing the Associate certification? I’ve made six attempts and haven’t passed; I just took the pilot exam and did even worse. The questions bear no resemblance to what I’ve been stu…

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## [Monitoring SAN/NAS](https://community.dynatrace.com/t/monitoring-san-nas/43595)

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**Author:** [@SrikanthSamraj](https://community.dynatrace.com/u/SrikanthSamraj)\
**Replies:** 3\
**Last updated:** [September 22, 2026, 11:30pm UTC](https://community.dynatrace.com/t/monitoring-san-nas/43595 "2026-09-22T23:30:10Z")

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Hi, I’m unable to find anything related to SAN / NAS storage boxes and SAN switches / fabric in below link Does it imply they can’t be monitored in Dynatrace? Many thanks, Srikanth Samraj

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## [Archiving incident-related observability data beyond standard retention periods](https://community.dynatrace.com/t/archiving-incident-related-observability-data-beyond-standard-retention-periods/56816)

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**Author:** [@FranciscoMPalos](https://community.dynatrace.com/u/FranciscoMPalos)\
**Replies:** 5\
**Last updated:** [September 21, 2026, 2:06pm UTC](https://community.dynatrace.com/t/archiving-incident-related-observability-data-beyond-standard-retention-periods/56816 "2026-09-21T14:06:50Z")

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In our organization, the SRE team has raised the following requirement: When an incident occurs, they want to preserve all logs, traces, and metrics collected during the affected day so that they can continue investigat…

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## [New App Application Protection missing feature](https://community.dynatrace.com/t/new-app-application-protection-missing-feature/56966)

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**Author:** [@MaximilianoML](https://community.dynatrace.com/u/MaximilianoML)\
**Replies:** 2\
**Last updated:** [September 18, 2026, 7:32am UTC](https://community.dynatrace.com/t/new-app-application-protection-missing-feature/56966 "2026-09-18T07:32:39Z")

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Hello, team! Recently I realized that the new App Application Protection is missing a feature that is helpful and the old one has. How to check: 1º Go to the Classic Application Protection and add a condition, type in…

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