# Open Q&A **URL:** https://community.dynatrace.com/c/platform/ask/5.md?page=2 [Latest](https://community.dynatrace.com/latest.md) · [Categories](https://community.dynatrace.com/categories.md) · [Tags](https://community.dynatrace.com/tags.md) **Page:** 3 --- ## [Extracting Multiple XML Values from Oracle SOA Composite Payload Using Request Attributes](https://community.dynatrace.com/t/extracting-multiple-xml-values-from-oracle-soa-composite-payload-using-request-attributes/56725)
**Author:** [@amit\_singh21](https://community.dynatrace.com/u/amit_singh21)\ **Replies:** 2\ **Last updated:** [August 19, 2026, 5:49pm UTC](https://community.dynatrace.com/t/extracting-multiple-xml-values-from-oracle-soa-composite-payload-using-request-attributes/56725 "2026-08-19T17:49:01Z")
I’m trying to capture business data from an Oracle SOA Composite payload as Dynatrace Request Attributes. Currently, I’m targeting: com.collaxa.cube.engine.ejb.impl.CubeEngineBean, Method:syncCreateAndInvokeParticipate… --- ## [Shine some light on the new "Generic Topology Model"](https://community.dynatrace.com/t/shine-some-light-on-the-new-generic-topology-model/31249)
**Author:** [@r\_weber](https://community.dynatrace.com/u/r_weber)\ **Replies:** 19\ **Last updated:** [August 19, 2026, 3:00pm UTC](https://community.dynatrace.com/t/shine-some-light-on-the-new-generic-topology-model/31249 "2026-08-19T15:00:52Z")
Has anyone from the Dynatrace Team some more info on the new feature “Topology Model”? Since it’s already there I wanted to tap into it to e.g. map out some kind of network routing topology maybe? Nothing in the docs o… --- ## [the difference between “Agent Version” and “Module Version” in One Agent](https://community.dynatrace.com/t/the-difference-between-agent-version-and-module-version-in-one-agent/56739)
**Author:** [@Nakazato\_IIM](https://community.dynatrace.com/u/Nakazato_IIM)\ **Replies:** 4\ **Last updated:** [August 19, 2026, 8:16am UTC](https://community.dynatrace.com/t/the-difference-between-agent-version-and-module-version-in-one-agent/56739 "2026-08-19T08:16:28Z")
What is the difference between “Agent Version” and “Module Version” in One Agent? --- ## [Process availability & Disk edge default Problem title changed](https://community.dynatrace.com/t/process-availability-disk-edge-default-problem-title-changed/56563)
**Author:** [@rastislav\_danis](https://community.dynatrace.com/u/rastislav_danis)\ **Replies:** 5\ **Last updated:** [August 18, 2026, 11:48am UTC](https://community.dynatrace.com/t/process-availability-disk-edge-default-problem-title-changed/56563 "2026-08-18T11:48:45Z")
Last version of Agent (1.341) introduced new Problem title for Process availability “Below the minimum process count”. Previously there were info about rule name that was breached. Now we need to open each problem to det… --- ## [OneAgent Host processes. Connectivity and Local Connectivity.](https://community.dynatrace.com/t/oneagent-host-processes-connectivity-and-local-connectivity/55329)
**Author:** [@runatyr](https://community.dynatrace.com/u/runatyr)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 5:48pm UTC](https://community.dynatrace.com/t/oneagent-host-processes-connectivity-and-local-connectivity/55329 "2026-08-17T17:48:52Z")
Hello: I have a question. When Dynatrace reports on windows server processes, It provides for 2 network connectivity metrics: “Connectivity” and “Local connectivity” Odly, we started seeing on only 1 process (an IIS… --- ## [📚 Introducing the new Live Debugger app!](https://community.dynatrace.com/t/introducing-the-new-live-debugger-app/52732)
**Author:** [@Gosia\_Murawska](https://community.dynatrace.com/u/Gosia_Murawska)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 3:43pm UTC](https://community.dynatrace.com/t/introducing-the-new-live-debugger-app/52732 "2026-08-17T15:43:15Z")
We’re back with another deep dive into Dynatrace Apps and Frameworks, and this time we’ve got something pretty great to show you: the Live Debugger app, which is about to make your debugging life a whole lot easier. T… --- ## [Upgrade Enticement Messages to Non Admin Users](https://community.dynatrace.com/t/upgrade-enticement-messages-to-non-admin-users/56728)
**Author:** [@mmevanson](https://community.dynatrace.com/u/mmevanson)\ **Replies:** 2\ **Last updated:** [August 17, 2026, 2:21pm UTC](https://community.dynatrace.com/t/upgrade-enticement-messages-to-non-admin-users/56728 "2026-08-17T14:21:24Z")
There really needs to be a way to disable all the version and experience activation upgrade messages on the platform to any NON-Admin users. This only causes confusion with our customer base and there should be an opti… --- ## [Usability of Gen3 Timeframe Selector](https://community.dynatrace.com/t/usability-of-gen3-timeframe-selector/52430)
**Author:** [@AntonioSousa](https://community.dynatrace.com/u/AntonioSousa)\ **Replies:** 14\ **Last updated:** [August 14, 2026, 1:02pm UTC](https://community.dynatrace.com/t/usability-of-gen3-timeframe-selector/52430 "2026-08-14T13:02:33Z")
I personally keep trying to use new Gen3 Dynatrace apps, but repeatedly go away because of a single factor: The Gen3 timeframe selector is not usable for me When one uses the Dynatrace platform to get data and really … --- ## [OpenPipeline Log Parsing Examples](https://community.dynatrace.com/t/openpipeline-log-parsing-examples/56672)
**Author:** [@andreas\_grabner](https://community.dynatrace.com/u/andreas_grabner)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 11:41pm UTC](https://community.dynatrace.com/t/openpipeline-log-parsing-examples/56672 "2026-08-13T23:41:57Z")
Hi Wanted to point you all to a great blog post and also some embedded walk-through videos from @hishamathas - he walks through the full scenario of converting unstructured logs through OpenPipeline into structured info… --- ## [Any way to extract BizEvent entry to a Log?](https://community.dynatrace.com/t/any-way-to-extract-bizevent-entry-to-a-log/56451)
**Author:** [@siavash1996](https://community.dynatrace.com/u/siavash1996)\ **Replies:** 6\ **Last updated:** [August 11, 2026, 3:39pm UTC](https://community.dynatrace.com/t/any-way-to-extract-bizevent-entry-to-a-log/56451 "2026-08-11T15:39:18Z")
Hi there, We use Business Events capture with OneAgent to ingest request body (payloads) for a subset of incoming requests to our application. Just as an example, we ingest ACS events, like users badging in and out of w… --- ## [User.events custom bucket for faster dashboards — is data copied or moved?](https://community.dynatrace.com/t/user-events-custom-bucket-for-faster-dashboards-is-data-copied-or-moved/56687)
**Author:** [@gauravpayghan](https://community.dynatrace.com/u/gauravpayghan)\ **Replies:** 2\ **Last updated:** [August 11, 2026, 3:34pm UTC](https://community.dynatrace.com/t/user-events-custom-bucket-for-faster-dashboards-is-data-copied-or-moved/56687 "2026-08-11T15:34:57Z")
have a dashboard on the user.events table. Each event has ~35 fields, but my dashboard uses only 3. Queries get slow on wider timeframes because they scan the full default bucket. I want a custom bucket with just the dat… --- ## [CVE-2025-54988 & CVE-2025-66516 - Apache Tika Components' Vulverability.](https://community.dynatrace.com/t/cve-2025-54988-cve-2025-66516-apache-tika-components-vulverability/54348)
**Author:** [@eertul](https://community.dynatrace.com/u/eertul)\ **Replies:** 4\ **Last updated:** [August 11, 2026, 1:35pm UTC](https://community.dynatrace.com/t/cve-2025-54988-cve-2025-66516-apache-tika-components-vulverability/54348 "2026-08-11T13:35:35Z")
We found a lot of tika components under “/opt/dynatrace-binary/elasticsearch/modules/ingest-attachment/” which are affected from CVE-2025-66516. Our version is 1.312. Is there any mitigation or suggestions? Thanks. --- ## [Unable to view all affected entities in a merged problem](https://community.dynatrace.com/t/unable-to-view-all-affected-entities-in-a-merged-problem/56677)
**Author:** [@\_Rohit](https://community.dynatrace.com/u/_Rohit)\ **Replies:** 1\ **Last updated:** [August 9, 2026, 11:42pm UTC](https://community.dynatrace.com/t/unable-to-view-all-affected-entities-in-a-merged-problem/56677 "2026-08-09T23:42:57Z")
Hi everyone, We are using Dynatrace Managed and have noticed that when multiple entities are merged into a single problem, especially when there are 100+ affected entities, the problem page displays only around 30–35 en… --- ## [Need feedback on my SDLC Root Cause Enrichment Agent](https://community.dynatrace.com/t/need-feedback-on-my-sdlc-root-cause-enrichment-agent/56630)
**Author:** [@andreas\_grabner](https://community.dynatrace.com/u/andreas_grabner)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 4:06pm UTC](https://community.dynatrace.com/t/need-feedback-on-my-sdlc-root-cause-enrichment-agent/56630 "2026-08-07T16:06:20Z")
Hi I have been promoting sending SDLC events to Dynatrace from GitHub, GitLab, Argo, Azure DevOps, Jenkins … over many years. Its also well documented on how to get those events into Dynatrace using e.g: GitHub Webhooks… --- ## [OS service monitoring limit](https://community.dynatrace.com/t/os-service-monitoring-limit/56666)
**Author:** [@Vijayt](https://community.dynatrace.com/u/Vijayt)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 9:00am UTC](https://community.dynatrace.com/t/os-service-monitoring-limit/56666 "2026-08-07T09:00:15Z")
i have to exclude windows auto start services application services as only infrastructure in our support . but exclude using service name has limit of 100 . i can i overcome this one i tried to combine $or($not($eq(ser… --- ## [What is the passing percentage for Administrator Professional Certification?](https://community.dynatrace.com/t/what-is-the-passing-percentage-for-administrator-professional-certification/56642)
**Author:** [@badgerfifteen](https://community.dynatrace.com/u/badgerfifteen)\ **Replies:** 1\ **Last updated:** [August 5, 2026, 12:42pm UTC](https://community.dynatrace.com/t/what-is-the-passing-percentage-for-administrator-professional-certification/56642 "2026-08-05T12:42:06Z")
What is the passing percentage? I can’t seem to find it on the doc’s anywhere. I read somewhere it was 86%, but I’m not sure if that was the old style of exams. --- ## [ServiceNow Integration – Service Impact alerts are not populating Host Name in Incident](https://community.dynatrace.com/t/servicenow-integration-service-impact-alerts-are-not-populating-host-name-in-incident/56614)
**Author:** [@Sohel\_Rashid](https://community.dynatrace.com/u/Sohel_Rashid)\ **Replies:** 4\ **Last updated:** [August 4, 2026, 6:07am UTC](https://community.dynatrace.com/t/servicenow-integration-service-impact-alerts-are-not-populating-host-name-in-incident/56614 "2026-08-04T06:07:54Z")
Hi Team, We are integrating Dynatrace Managed with ServiceNow using the ServiceNow integration. We have observed that for Service Impact problems, the Host Name is not being populated in the ServiceNow incident. Instea… --- ## [‌📚‌ Introducing the new Infrastructure and Operations App](https://community.dynatrace.com/t/introducing-the-new-infrastructure-and-operations-app/45703)
**Author:** [@MichalGebacki](https://community.dynatrace.com/u/MichalGebacki)\ **Replies:** 3\ **Last updated:** [August 3, 2026, 6:26pm UTC](https://community.dynatrace.com/t/introducing-the-new-infrastructure-and-operations-app/45703 "2026-08-03T18:26:40Z")
Hi, Dynatrace Community! We have recently covered the new Databases App. Now, we’re introducing you to another new feature announced during Perform2024 earlier this year: the new Infrastructure and Operations App! T… --- ## [Monaco: full gotemplate support?](https://community.dynatrace.com/t/monaco-full-gotemplate-support/56562)
**Author:** [@r\_weber](https://community.dynatrace.com/u/r_weber)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 12:11am UTC](https://community.dynatrace.com/t/monaco-full-gotemplate-support/56562 "2026-08-03T00:11:45Z")
Monaco doesn’t seem to support the full gotemplate function when rendering JSON templates. This makes things sometime really hard. Imagine you have a template like this: \"executionSettings"\\: {\\ **Author:** [@Vamsikrish](https://community.dynatrace.com/u/Vamsikrish)\ **Replies:** 1\ **Last updated:** [August 2, 2026, 11:59pm UTC](https://community.dynatrace.com/t/ms-sql-service-is-not-listing-under-database-services/56582 "2026-08-02T23:59:20Z") Hello, i have this issue where one agent is installed in a host and all the services are fetched by default . an MSSQL instance is running too. But the database services are not listing under database services window in… --- ## [Debugging faulty API access tenant side?](https://community.dynatrace.com/t/debugging-faulty-api-access-tenant-side/56613)
**Author:** [@AntonioSousa](https://community.dynatrace.com/u/AntonioSousa)\ **Replies:** 1\ **Last updated:** [August 2, 2026, 11:49pm UTC](https://community.dynatrace.com/t/debugging-faulty-api-access-tenant-side/56613 "2026-08-02T23:49:21Z")
I have debugged API access inside dt.system.events, using several approaches (origin.address,authentication.token, etc.), but I don’t seem to get errors. I can get successful ones, but not those giving 401s/404s/etc. I … --- ## [Log entry for open and close problem](https://community.dynatrace.com/t/log-entry-for-open-and-close-problem/56590)
**Author:** [@tarjei](https://community.dynatrace.com/u/tarjei)\ **Replies:** 10\ **Last updated:** [July 31, 2026, 1:19pm UTC](https://community.dynatrace.com/t/log-entry-for-open-and-close-problem/56590 "2026-07-31T13:19:41Z")
Hi! We have a case where a program logs to a file when it is having issues. It also tries to self remediate which it also enters into the same log. Hence what I would like to happen is the following: 1. Detecting “Iss… --- ## [IPs not available for unmonitored hosts](https://community.dynatrace.com/t/ips-not-available-for-unmonitored-hosts/56579)
**Author:** [@elenaperez](https://community.dynatrace.com/u/elenaperez)\ **Replies:** 4\ **Last updated:** [July 29, 2026, 9:50am UTC](https://community.dynatrace.com/t/ips-not-available-for-unmonitored-hosts/56579 "2026-07-29T09:50:59Z")
Hi team, Why in some cases we see the IPs from unknown hosts but in others we don’t. Why do we not see it in this case? Shouldn’t we see it in all cases? Thanks in advance! --- ## [404 Error When Creating a Mobile Application on SaaS Tenants](https://community.dynatrace.com/t/404-error-when-creating-a-mobile-application-on-saas-tenants/56571)
**Author:** [@DanielS](https://community.dynatrace.com/u/DanielS)\ **Replies:** 3\ **Last updated:** [July 28, 2026, 10:31pm UTC](https://community.dynatrace.com/t/404-error-when-creating-a-mobile-application-on-saas-tenants/56571 "2026-07-28T22:31:14Z")
Hello everyone, I’m trying to create a mobile application across several SaaS tenants, but I consistently receive a 404 error during the creation process. Can anyone confirm whether you’re experiencing the same issue, … --- ## [Dynatrace exams - Google Chrome ProctorU Browser Extension not supported any more](https://community.dynatrace.com/t/dynatrace-exams-google-chrome-proctoru-browser-extension-not-supported-any-more/56572)
**Author:** [@afloeper](https://community.dynatrace.com/u/afloeper)\ **Replies:** 2\ **Last updated:** [July 28, 2026, 10:59am UTC](https://community.dynatrace.com/t/dynatrace-exams-google-chrome-proctoru-browser-extension-not-supported-any-more/56572 "2026-07-28T10:59:42Z")
Hi, I plan to master the Associate Certification soon. Regarding the technical requirements the Google Chrome ProctorU Browser Extension is required (see exam readiness slides). This extension is no longer available be… --- ## [Using Load Balancer VIP with ActiveGates for SNMP polling and traps](https://community.dynatrace.com/t/using-load-balancer-vip-with-activegates-for-snmp-polling-and-traps/56565)
**Author:** [@TahirJanwari](https://community.dynatrace.com/u/TahirJanwari)\ **Replies:** 1\ **Last updated:** [July 28, 2026, 6:33am UTC](https://community.dynatrace.com/t/using-load-balancer-vip-with-activegates-for-snmp-polling-and-traps/56565 "2026-07-28T06:33:22Z")
Hello Community, We monitor around 600+ network devices in Dynatrace using both SNMP polling and SNMP traps through Three ActiveGate servers. Our challenge is that when an ActiveGate is replaced or decommissioned, we m… --- ## [Only can have one chat with Dynatrace Support under the new UI?](https://community.dynatrace.com/t/only-can-have-one-chat-with-dynatrace-support-under-the-new-ui/55781)
**Author:** [@waikeat\_chan](https://community.dynatrace.com/u/waikeat_chan)\ **Replies:** 3\ **Last updated:** [July 25, 2026, 6:24pm UTC](https://community.dynatrace.com/t/only-can-have-one-chat-with-dynatrace-support-under-the-new-ui/55781 "2026-07-25T18:24:57Z")
Am I missing anything? Before this, I can open multiple chats to ask multiple questions at the same time. Now in the new UI, seems like I can only ask a new chat after the current chat is closed/ended. Am I missing an… --- ## [vCenter integration gaps, datastore latency not correlating with VM-level performance](https://community.dynatrace.com/t/vcenter-integration-gaps-datastore-latency-not-correlating-with-vm-level-performance/56557)
**Author:** [@sujit\_k\_singh](https://community.dynatrace.com/u/sujit_k_singh)\ **Replies:** 0\ **Last updated:** [July 25, 2026, 12:02am UTC](https://community.dynatrace.com/t/vcenter-integration-gaps-datastore-latency-not-correlating-with-vm-level-performance/56557 "2026-07-25T00:02:18Z")
Hi everyone, For VMware environments monitored through the vCenter integration, are you supplementing the native infrastructure metrics with any additional monitoring or extensions (for example, storage-level metrics, N… --- ## [Backstage's deployment status issue](https://community.dynatrace.com/t/backstages-deployment-status-issue/56556)
**Author:** [@sujit\_k\_singh](https://community.dynatrace.com/u/sujit_k_singh)\ **Replies:** 0\ **Last updated:** [July 24, 2026, 11:45pm UTC](https://community.dynatrace.com/t/backstages-deployment-status-issue/56556 "2026-07-24T23:45:58Z")
Hi We’re using Backstage as our IDP frontend with ArgoCD for GitOps deployments, and we’re exploring ways to improve deployment visibility within the Backstage catalog. One challenge we’re seeing is that when a deploym… --- ## [Insurance Industry Dashboard Ideas and Best Practices for Dynatrace](https://community.dynatrace.com/t/insurance-industry-dashboard-ideas-and-best-practices-for-dynatrace/56369)
**Author:** [@asaad](https://community.dynatrace.com/u/asaad)\ **Replies:** 1\ **Last updated:** [July 24, 2026, 11:40pm UTC](https://community.dynatrace.com/t/insurance-industry-dashboard-ideas-and-best-practices-for-dynatrace/56369 "2026-07-24T23:40:50Z")
Hello Dynatrace Community, We are currently working with a client in the insurance sector who is using Dynatrace for application observability. The client is looking to enhance their dashboards and align them more with … [Previous page](https://community.dynatrace.com/c/platform/ask/5.md?page=1) [Next page](https://community.dynatrace.com/c/platform/ask/5.md?page=3)