# Open Q&A **URL:** https://community.dynatrace.com/c/platform/ask/5.md?page=5 [Latest](https://community.dynatrace.com/latest.md) · [Categories](https://community.dynatrace.com/categories.md) · [Tags](https://community.dynatrace.com/tags.md) **Page:** 6 --- ## [OneAgent container delays](https://community.dynatrace.com/t/oneagent-container-delays/52109)
**Author:** [@Sagar\_CE](https://community.dynatrace.com/u/Sagar_CE)\ **Replies:** 5\ **Last updated:** [June 2, 2026, 5:49am UTC](https://community.dynatrace.com/t/oneagent-container-delays/52109 "2026-06-02T05:49:29Z")
We are experiencing significant delays during Dynatrace OneAgent initialization across our Kubernetes clusters. The main issue is that every time a pod starts, it downloads the OneAgent and a special package from our Dyn… --- ## [Request attributes: Pick a value from comma separated values](https://community.dynatrace.com/t/request-attributes-pick-a-value-from-comma-separated-values/55983)
**Author:** [@ashik\_h2k](https://community.dynatrace.com/u/ashik_h2k)\ **Replies:** 3\ **Last updated:** [May 26, 2026, 9:38pm UTC](https://community.dynatrace.com/t/request-attributes-pick-a-value-from-comma-separated-values/55983 "2026-05-26T21:38:46Z")
Currently In Distributed Tracing, I can see the value as below, under Request attributes, using the below mentioned payload. 1. \[key1,key2,key3\] when “argumentIndex”: 1 2. \[value1,value2,value3\] when “argumentIndex”: … --- ## [FinOps for cloud provider ?](https://community.dynatrace.com/t/finops-for-cloud-provider/55964)
**Author:** [@agonzalez](https://community.dynatrace.com/u/agonzalez)\ **Replies:** 1\ **Last updated:** [May 25, 2026, 11:36am UTC](https://community.dynatrace.com/t/finops-for-cloud-provider/55964 "2026-05-25T11:36:23Z")
Hello, Is anyone doing cloud cost optimization / FinOps on GCP (or other cloud providers) ? One of my customer runs on GCP wants to right-size their Kubernetes workloads (and other GCP services…). The ideal output woul… --- ## [How to calculate total Data Ingestion (Traces, Metrics, Logs) in Gigabytes per Host?](https://community.dynatrace.com/t/how-to-calculate-total-data-ingestion-traces-metrics-logs-in-gigabytes-per-host/55993)
**Author:** [@Aboud1](https://community.dynatrace.com/u/Aboud1)\ **Replies:** 1\ **Last updated:** [May 25, 2026, 11:08am UTC](https://community.dynatrace.com/t/how-to-calculate-total-data-ingestion-traces-metrics-logs-in-gigabytes-per-host/55993 "2026-05-25T11:08:14Z")
Hi Everyone, I’m currently working on a capacity planning and architectural review for our Dynatrace Managed environment. We need to calculate the actual volume of data ingested in Gigabytes (GB) per host (on average p… --- ## [Using Segments Extensively? Are they working consistently?](https://community.dynatrace.com/t/using-segments-extensively-are-they-working-consistently/55958)
**Author:** [@r\_weber](https://community.dynatrace.com/u/r_weber)\ **Replies:** 2\ **Last updated:** [May 20, 2026, 2:26pm UTC](https://community.dynatrace.com/t/using-segments-extensively-are-they-working-consistently/55958 "2026-05-20T14:26:44Z")
I must confirm I have a big issue with segments. I might have understood something fundamentally wrong but to me it seems segments are not properly used in all apps the same way. For example, I’m trying to cover a rathe… --- ## [Question regarding new version for Service Detection](https://community.dynatrace.com/t/question-regarding-new-version-for-service-detection/55782)
**Author:** [@Hillman](https://community.dynatrace.com/u/Hillman)\ **Replies:** 3\ **Last updated:** [May 20, 2026, 11:35am UTC](https://community.dynatrace.com/t/question-regarding-new-version-for-service-detection/55782 "2026-05-20T11:35:50Z")
Hi all, We are currently using “Service Detection” to consolidate the ingress controller of our gateway application (which have been deployed in 3-4 Kubernetes clusters) into a single service in order to display the met… --- ## [Propagating W3C traceparent from Apache CXF 2.7.15 JAX-RS client with OneAgent Java](https://community.dynatrace.com/t/propagating-w3c-traceparent-from-apache-cxf-2-7-15-jax-rs-client-with-oneagent-java/55963)
**Author:** [@jonander50](https://community.dynatrace.com/u/jonander50)\ **Replies:** 0\ **Last updated:** [May 20, 2026, 10:53am UTC](https://community.dynatrace.com/t/propagating-w3c-traceparent-from-apache-cxf-2-7-15-jax-rs-client-with-oneagent-java/55963 "2026-05-20T10:53:25Z")
Hi, I have two legacy Java services (Service A and Service B) calling a modern Spring Boot service (Service C) over REST. All three run with OneAgent installed (Java sensor enabled). Distributed traces break at the bou… --- ## [Missing Auto-tagging rules in new tenant Gen 3 (only): Seeking efficient workflows for Process Tagging in Grail](https://community.dynatrace.com/t/missing-auto-tagging-rules-in-new-tenant-gen-3-only-seeking-efficient-workflows-for-process-tagging-in-grail/55779)
**Author:** [@carlos\_carreno](https://community.dynatrace.com/u/carlos_carreno)\ **Replies:** 11\ **Last updated:** [May 19, 2026, 9:33am UTC](https://community.dynatrace.com/t/missing-auto-tagging-rules-in-new-tenant-gen-3-only-seeking-efficient-workflows-for-process-tagging-in-grail/55779 "2026-05-19T09:33:15Z")
With this new update and looking into Gen 3 (where no Gen 2 is available) I’ve been trying to figure out how to automate tagging as we did in the previous generation. In the past, it was very simple to use ‘Auto-tagging’… --- ## [How to improve the display scaling of Dynatrace Portal on mobile phone?](https://community.dynatrace.com/t/how-to-improve-the-display-scaling-of-dynatrace-portal-on-mobile-phone/55940)
**Author:** [@Hillman](https://community.dynatrace.com/u/Hillman)\ **Replies:** 1\ **Last updated:** [May 19, 2026, 7:26am UTC](https://community.dynatrace.com/t/how-to-improve-the-display-scaling-of-dynatrace-portal-on-mobile-phone/55940 "2026-05-19T07:26:55Z")
Background As announced by Dynatrace, the mobile app will be end-of-support at the end of June 2026. The official documentation has suggested we switched to using the web portal on mobile phone and using webhook to push… --- ## [Services Detected Name: "Declared unavailable by agent"](https://community.dynatrace.com/t/services-detected-name-declared-unavailable-by-agent/38544)
**Author:** [@Vineet\_Sinha](https://community.dynatrace.com/u/Vineet_Sinha)\ **Replies:** 10\ **Last updated:** [May 18, 2026, 11:12am UTC](https://community.dynatrace.com/t/services-detected-name-declared-unavailable-by-agent/38544 "2026-05-18T11:12:26Z")
What can be the reason that for some services the Detected name is shown as below in DT UI \[declared unavailable by agent\] / \[unresolved\]Below are some more points related to the observation\* The processes associated wi… --- ## [Extension tagging based on host information](https://community.dynatrace.com/t/extension-tagging-based-on-host-information/55924)
**Author:** [@VMorrison101](https://community.dynatrace.com/u/VMorrison101)\ **Replies:** 1\ **Last updated:** [May 18, 2026, 6:43am UTC](https://community.dynatrace.com/t/extension-tagging-based-on-host-information/55924 "2026-05-18T06:43:58Z")
Am I correct in thinking there is no way in Dynatrace to push tags from the host level down to the extension levels for setting up the likes of maintenance windows? We have different patching cycles depending on the env… --- ## [Any ways to bulk delete users in Account Management?](https://community.dynatrace.com/t/any-ways-to-bulk-delete-users-in-account-management/55889)
**Author:** [@Hillman](https://community.dynatrace.com/u/Hillman)\ **Replies:** 3\ **Last updated:** [May 15, 2026, 8:09am UTC](https://community.dynatrace.com/t/any-ways-to-bulk-delete-users-in-account-management/55889 "2026-05-15T08:09:08Z")
When I take over the Dynatrace support, I have found there are a lot of users who are being invited but never accept the invitation. Now I need to clean up these pending users but find that there are thousands of them. H… --- ## [Plans for Smartscape on Grail to provide a horizontal multi-level service relationship?](https://community.dynatrace.com/t/plans-for-smartscape-on-grail-to-provide-a-horizontal-multi-level-service-relationship/55917)
**Author:** [@mwduarte](https://community.dynatrace.com/u/mwduarte)\ **Replies:** 0\ **Last updated:** [May 15, 2026, 1:03am UTC](https://community.dynatrace.com/t/plans-for-smartscape-on-grail-to-provide-a-horizontal-multi-level-service-relationship/55917 "2026-05-15T01:03:51Z")
Hello everyone, now that we have SmartScape on Grail, does anyone know of a roadmap for achieving end-to-end horizontal service relationships like we have in Dynatrace Classic with Backtrace and Service Flow? Currently,… --- ## [Question about replacing Management Zones with Segments in new Dynatrace tenants (without Classic functionalities)](https://community.dynatrace.com/t/question-about-replacing-management-zones-with-segments-in-new-dynatrace-tenants-without-classic-functionalities/55914)
**Author:** [@NicoleMT](https://community.dynatrace.com/u/NicoleMT)\ **Replies:** 1\ **Last updated:** [May 14, 2026, 3:44pm UTC](https://community.dynatrace.com/t/question-about-replacing-management-zones-with-segments-in-new-dynatrace-tenants-without-classic-functionalities/55914 "2026-05-14T15:44:50Z")
Hello everyone, Could you please help us understand how to move forward with the new Dynatrace tenant structure? We currently have a new Dynatrace tenant where the Classic functionalities are no longer available. Previ… --- ## [Guidance to automate Maintenance Window creation using Post API calls](https://community.dynatrace.com/t/guidance-to-automate-maintenance-window-creation-using-post-api-calls/55902)
**Author:** [@Yuvi\_Associates](https://community.dynatrace.com/u/Yuvi_Associates)\ **Replies:** 1\ **Last updated:** [May 14, 2026, 6:44am UTC](https://community.dynatrace.com/t/guidance-to-automate-maintenance-window-creation-using-post-api-calls/55902 "2026-05-14T06:44:19Z")
Hi Experts, I would like to explore an option to automate Maintenance Window creation in Dynatrace from Sharepoint Excel. Appreciate your help in sharing the related videos and tutorials for the same --- ## [Classic Apps No Availability in New Dynatrace Tenants](https://community.dynatrace.com/t/classic-apps-no-availability-in-new-dynatrace-tenants/55885)
**Author:** [@NicoleMT](https://community.dynatrace.com/u/NicoleMT)\ **Replies:** 1\ **Last updated:** [May 13, 2026, 6:29am UTC](https://community.dynatrace.com/t/classic-apps-no-availability-in-new-dynatrace-tenants/55885 "2026-05-13T06:29:57Z")
Hello community team, I noticed that in the new tenants the classic apps are no longer available. Is there any way to enable or access these classic apps again? They are very important for our team’s daily operations a… --- ## [Admin User Permissions Not Inclusive of All Permissions](https://community.dynatrace.com/t/admin-user-permissions-not-inclusive-of-all-permissions/55872)
**Author:** [@mmevanson](https://community.dynatrace.com/u/mmevanson)\ **Replies:** 4\ **Last updated:** [May 12, 2026, 3:56pm UTC](https://community.dynatrace.com/t/admin-user-permissions-not-inclusive-of-all-permissions/55872 "2026-05-12T15:56:09Z")
Hello Community, Can anyone explain to me why the Admin User Permission isn’t inclusive of every single permission needed to run the platform? The frustrating one is that you can’t even create storage buckets with the … --- ## [Retention policy for audit log in Dynatrace SaaS](https://community.dynatrace.com/t/retention-policy-for-audit-log-in-dynatrace-saas/43911)
**Author:** [@y\_buccellato](https://community.dynatrace.com/u/y_buccellato)\ **Replies:** 5\ **Last updated:** [May 12, 2026, 11:35am UTC](https://community.dynatrace.com/t/retention-policy-for-audit-log-in-dynatrace-saas/43911 "2026-05-12T11:35:01Z")
Is it possible to have a longer retention period \*\* For Audit Log \*\* instead of the standard 30day on Dynatrace SaaS? --- ## [Support Tickets not able to access any more](https://community.dynatrace.com/t/support-tickets-not-able-to-access-any-more/55803)
**Author:** [@harinhs1](https://community.dynatrace.com/u/harinhs1)\ **Replies:** 1\ **Last updated:** [May 11, 2026, 1:49pm UTC](https://community.dynatrace.com/t/support-tickets-not-able-to-access-any-more/55803 "2026-05-11T13:49:19Z")
The chat support was removed on recently around May 1st, Got email to access the ticket, but the links are broken, any work around to view our ticket? No updates even if we reply to that email. +++++++++ Subject: \[EXT\]… --- ## [DQL if no records returned i want to show in honeycomb view as 0](https://community.dynatrace.com/t/dql-if-no-records-returned-i-want-to-show-in-honeycomb-view-as-0/55823)
**Author:** [@learndt](https://community.dynatrace.com/u/learndt)\ **Replies:** 1\ **Last updated:** [May 6, 2026, 6:38pm UTC](https://community.dynatrace.com/t/dql-if-no-records-returned-i-want-to-show-in-honeycomb-view-as-0/55823 "2026-05-06T18:38:54Z")
timeseries { cpu\_usage\_percent = avg(dt.host.cpu.usage) }, by:{ dt.entity.host }, nonempty:true | fieldsAdd hostname = entityName(dt.entity.host) | filter in(hostname, $DEVICENAME) // optional: filter by a list variabl… --- ## [Capture the Request Attributes from the request going through Istio](https://community.dynatrace.com/t/capture-the-request-attributes-from-the-request-going-through-istio/55814)
**Author:** [@Hillman](https://community.dynatrace.com/u/Hillman)\ **Replies:** 2\ **Last updated:** [May 6, 2026, 9:05am UTC](https://community.dynatrace.com/t/capture-the-request-attributes-from-the-request-going-through-istio/55814 "2026-05-06T09:05:41Z")
We have followed this document to ingest Istio tracing into the Dynatrace. Configure OpenTelemetry tracing with Istio — Dynatrace Docs I have also updated the Request Attributes rule and attempt to include “Istio”, then… --- ## [Disk anomaly detection on the host group level](https://community.dynatrace.com/t/disk-anomaly-detection-on-the-host-group-level/55763)
**Author:** [@Babar\_Qayyum](https://community.dynatrace.com/u/Babar_Qayyum)\ **Replies:** 2\ **Last updated:** [May 3, 2026, 8:41am UTC](https://community.dynatrace.com/t/disk-anomaly-detection-on-the-host-group-level/55763 "2026-05-03T08:41:30Z")
Dears, Is it possible to implement low disk space anomaly detection at the host group level? The goal is to establish custom metric thresholds for various mount points. Each host group comprises approximately 30 to 40 h… --- ## [Hello and Welcome!](https://community.dynatrace.com/t/hello-and-welcome/15166)
**Author:** [@MaciejNeumann](https://community.dynatrace.com/u/MaciejNeumann)\ **Replies:** 27\ **Last updated:** [May 2, 2026, 5:36am UTC](https://community.dynatrace.com/t/hello-and-welcome/15166 "2026-05-02T05:36:12Z")
Hello everyone and especially you, the new user of the Dynatrace Forum! Welcome to our Community! We are truly happy that you’ve joined us and we hope you’ll grow to like this place just as much as we do (one can hope … --- ## [Management zones - needed permissions on environment level](https://community.dynatrace.com/t/management-zones-needed-permissions-on-environment-level/55775)
**Author:** [@Gbaweja](https://community.dynatrace.com/u/Gbaweja)\ **Replies:** 1\ **Last updated:** [May 1, 2026, 7:56am UTC](https://community.dynatrace.com/t/management-zones-needed-permissions-on-environment-level/55775 "2026-05-01T07:56:45Z")
Hello Dynatrace Community, I am currently learning Dynatrace and facing an issue while trying to create a Management Zone. Here is my setup and what I have already done: I am added to the Account Admin group My user … --- ## [Hosts View](https://community.dynatrace.com/t/hosts-view/55769)
**Author:** [@jeffrey\_cather](https://community.dynatrace.com/u/jeffrey_cather)\ **Replies:** 1\ **Last updated:** [April 30, 2026, 2:03pm UTC](https://community.dynatrace.com/t/hosts-view/55769 "2026-04-30T14:03:14Z")
When using Hosts View you can see the “Up Since” field showing how long the server has been up since last reboot. When you change the timeframe to show a date in the past this field is not reflective of the amount of ti… --- ## [Hi, could you please explain what exactly happens if you push different values on a custom metric using the same datapoint ?](https://community.dynatrace.com/t/hi-could-you-please-explain-what-exactly-happens-if-you-push-different-values-on-a-custom-metric-using-the-same-datapoint/20560)
**Author:** [@nmegalios](https://community.dynatrace.com/u/nmegalios)\ **Replies:** 9\ **Last updated:** [April 29, 2026, 1:29pm UTC](https://community.dynatrace.com/t/hi-could-you-please-explain-what-exactly-happens-if-you-push-different-values-on-a-custom-metric-using-the-same-datapoint/20560 "2026-04-29T13:29:05Z")
I noticed that when using the same datapoint (timestamp) while pushing data to a timeseries on a custom device, there is a kind of average calculation - even though it is not exact. eg. I posted 3 values : 460,480 and 0… --- ## [Downloading Dynatrace Icons](https://community.dynatrace.com/t/downloading-dynatrace-icons/45877)
**Author:** [@marina\_pollehn](https://community.dynatrace.com/u/marina_pollehn)\ **Replies:** 7\ **Last updated:** [April 28, 2026, 3:20pm UTC](https://community.dynatrace.com/t/downloading-dynatrace-icons/45877 "2026-04-28T15:20:22Z")
Hi all, Is there still a catalogue where I can easily download Dynatrace icons like the OneAgent icon or Queue icon as a jpeg, png or a similar format? So far I was only able to find information about how to reference t… --- ## [Custom metrics failing to capture events via filters MDA](https://community.dynatrace.com/t/custom-metrics-failing-to-capture-events-via-filters-mda/55518)
**Author:** [@MARCOSSILVA](https://community.dynatrace.com/u/MARCOSSILVA)\ **Replies:** 5\ **Last updated:** [April 27, 2026, 6:11pm UTC](https://community.dynatrace.com/t/custom-metrics-failing-to-capture-events-via-filters-mda/55518 "2026-04-27T18:11:33Z")
I’ve noticed some inconsistent behavior with my custom metrics lately. They were working fine as ‘fetch spans’ with specific filters, but since March 11th, data collection has become hit-or-miss. Are there any known outa… --- ## [Unable to start my professional implementation exam](https://community.dynatrace.com/t/unable-to-start-my-professional-implementation-exam/55712)
**Author:** [@Khejazi](https://community.dynatrace.com/u/Khejazi)\ **Replies:** 1\ **Last updated:** [April 27, 2026, 12:40pm UTC](https://community.dynatrace.com/t/unable-to-start-my-professional-implementation-exam/55712 "2026-04-27T12:40:24Z")
Dears, I was having my Dynatrace Professional Implementation Exam last Thursday, but when i started with ProcorU, the agents asked me to do the pre-checks again and he was very late to response while I was asking him I … --- ## [ActiveGate hostname: how is it decided, and can it be configured?](https://community.dynatrace.com/t/activegate-hostname-how-is-it-decided-and-can-it-be-configured/50780)
**Author:** [@tarjei\_utnes1](https://community.dynatrace.com/u/tarjei_utnes1)\ **Replies:** 3\ **Last updated:** [April 26, 2026, 6:35pm UTC](https://community.dynatrace.com/t/activegate-hostname-how-is-it-decided-and-can-it-be-configured/50780 "2026-04-26T18:35:22Z")
Hi! We are deploying ActiveGates in AWS, and they get the less meaningful ip-1123-123-123-123- names. Is it possible to somehow control their naming, or where do they get their name from? I tried altering the server’s … [Previous page](https://community.dynatrace.com/c/platform/ask/5.md?page=4) [Next page](https://community.dynatrace.com/c/platform/ask/5.md?page=6)