# Open Q&A **URL:** https://community.dynatrace.com/c/platform/ask/5.md?page=9 [Latest](https://community.dynatrace.com/latest.md) · [Categories](https://community.dynatrace.com/categories.md) · [Tags](https://community.dynatrace.com/tags.md) **Page:** 10 --- ## [Dynatrace custom service: tracking backend processing time](https://community.dynatrace.com/t/dynatrace-custom-service-tracking-backend-processing-time/54849)
**Author:** [@shalinikumar](https://community.dynatrace.com/u/shalinikumar)\ **Replies:** 1\ **Last updated:** [February 3, 2026, 2:50pm UTC](https://community.dynatrace.com/t/dynatrace-custom-service-tracking-backend-processing-time/54849 "2026-02-03T14:50:18Z")
Hi Team, One of our Application team for a Java Application - When they click a button named “Finish” in application frontend it used to process in and we used to get Response time in Dynatrace (custom metric we create… --- ## [Dynatrace detecting service name prepord but the service belongs to production](https://community.dynatrace.com/t/dynatrace-detecting-service-name-prepord-but-the-service-belongs-to-production/44136)
**Author:** [@Jivan](https://community.dynatrace.com/u/Jivan)\ **Replies:** 6\ **Last updated:** [February 2, 2026, 11:48am UTC](https://community.dynatrace.com/t/dynatrace-detecting-service-name-prepord-but-the-service-belongs-to-production/44136 "2026-02-02T11:48:23Z")
The service is from production but the name is detected prepord. Checked service naming rule our development team checked from there side and server administrator too but no issue from there side Please can i kno… --- ## [Dynatrace and Microsoft Extra ID](https://community.dynatrace.com/t/dynatrace-and-microsoft-extra-id/54826)
**Author:** [@henk\_stobbe](https://community.dynatrace.com/u/henk_stobbe)\ **Replies:** 0\ **Last updated:** [January 31, 2026, 8:19am UTC](https://community.dynatrace.com/t/dynatrace-and-microsoft-extra-id/54826 "2026-01-31T08:19:02Z")
Hello All, After adding Dynatrace from the gallery, you can do the SSO/SAML stuff. The SCIM has to be configured seperately. Should the SCIM part not be part of the that Dynatrace Marketplace? Maybe I am missing somet… --- ## [Simple question about the effect of request sampling](https://community.dynatrace.com/t/simple-question-about-the-effect-of-request-sampling/54816)
**Author:** [@henk\_stobbe](https://community.dynatrace.com/u/henk_stobbe)\ **Replies:** 3\ **Last updated:** [January 30, 2026, 1:43pm UTC](https://community.dynatrace.com/t/simple-question-about-the-effect-of-request-sampling/54816 "2026-01-30T13:43:47Z")
Hello all, Seen somewhere else: this web request is never to be sampled. So is there a way in Dynatrace to make sure that a certain request is never “dropped”? If not, the consequence will be that counting the number … --- ## [State of ActiveMQ and ActiveMQ Artemis Support](https://community.dynatrace.com/t/state-of-activemq-and-activemq-artemis-support/34443)
**Author:** [@r\_weber](https://community.dynatrace.com/u/r_weber)\ **Replies:** 12\ **Last updated:** [January 29, 2026, 1:52pm UTC](https://community.dynatrace.com/t/state-of-activemq-and-activemq-artemis-support/34443 "2026-01-29T13:52:09Z")
I’m a bit confused what the state of support for ActiveMQ Artemis and ActiveMQ is. Based on some forum posts here and also my experience ActiveMQ Artemis is not fully supported (that is JMX metrics via built-in plugins).… --- ## [Switching on logs in OneAgent with oneagentctl needs reinstall of agent](https://community.dynatrace.com/t/switching-on-logs-in-oneagent-with-oneagentctl-needs-reinstall-of-agent/54769)
**Author:** [@henk\_stobbe](https://community.dynatrace.com/u/henk_stobbe)\ **Replies:** 2\ **Last updated:** [January 29, 2026, 12:56pm UTC](https://community.dynatrace.com/t/switching-on-logs-in-oneagent-with-oneagentctl-needs-reinstall-of-agent/54769 "2026-01-29T12:56:41Z")
Hello, A OneAgent running with logs turned off, needs to be reinstalled before it works on Linux. Can anybody confirm this? KR Henk --- ## [Dynatrace SaaS installation network requirements](https://community.dynatrace.com/t/dynatrace-saas-installation-network-requirements/54768)
**Author:** [@Selvam\_Sekar](https://community.dynatrace.com/u/Selvam_Sekar)\ **Replies:** 3\ **Last updated:** [January 28, 2026, 2:05pm UTC](https://community.dynatrace.com/t/dynatrace-saas-installation-network-requirements/54768 "2026-01-28T14:05:12Z")
Hi, Having requirement to monitoring full stack monitoring for application and servers into Dynatrace SaaS. Please could you suggest what are network prerequisites? like enabling port 443, 9999 for destination and also… --- ## [What's the formula to calculate the Dynatrace license for z/os mainframe monitoring?](https://community.dynatrace.com/t/whats-the-formula-to-calculate-the-dynatrace-license-for-z-os-mainframe-monitoring/54718)
**Author:** [@Chanti](https://community.dynatrace.com/u/Chanti)\ **Replies:** 4\ **Last updated:** [January 27, 2026, 11:25am UTC](https://community.dynatrace.com/t/whats-the-formula-to-calculate-the-dynatrace-license-for-z-os-mainframe-monitoring/54718 "2026-01-27T11:25:33Z")
Hi All, Can anyone provide me how Dynatrace calculates the license for Z/OS Mainframe monitoring? What are the prerequisite needed to calculate license. Is that consumption of MSU hours for all LPARs alone sufficient to… --- ## [What are the different installations available for monitoring?](https://community.dynatrace.com/t/what-are-the-different-installations-available-for-monitoring/54733)
**Author:** [@Selvam\_Sekar](https://community.dynatrace.com/u/Selvam_Sekar)\ **Replies:** 2\ **Last updated:** [January 26, 2026, 5:43pm UTC](https://community.dynatrace.com/t/what-are-the-different-installations-available-for-monitoring/54733 "2026-01-26T17:43:20Z")
I wanted to check and confirm what are the different way we can monitoring the application in Dynatrace? i am aware that the one is installaing OneAgent, other one is ActiveGate. another type? --- ## [GC time and Thread utilization](https://community.dynatrace.com/t/gc-time-and-thread-utilization/54742)
**Author:** [@RajaniV](https://community.dynatrace.com/u/RajaniV)\ **Replies:** 1\ **Last updated:** [January 26, 2026, 8:03am UTC](https://community.dynatrace.com/t/gc-time-and-thread-utilization/54742 "2026-01-26T08:03:44Z")
Hi Team Where can I find the GC time and Thread utilization time or which metric captures the same? --- ## [UnityBase (native ELF + SpiderMonkey) + Dynatrace OneAgent: Technology=Other, no deep monitoring - any supported approach?](https://community.dynatrace.com/t/unitybase-native-elf-spidermonkey-dynatrace-oneagent-technology-other-no-deep-monitoring-any-supported-approach/54735)
**Author:** [@M\_Lishafaiev](https://community.dynatrace.com/u/M_Lishafaiev)\ **Replies:** 1\ **Last updated:** [January 25, 2026, 12:24pm UTC](https://community.dynatrace.com/t/unitybase-native-elf-spidermonkey-dynatrace-oneagent-technology-other-no-deep-monitoring-any-supported-approach/54735 "2026-01-25T12:24:46Z")
Hi community, We’re trying to monitor UnityBase (UB) with Dynatrace and looking for advice / similar cases. What is UB (short): Enterprise backend/application platform. Runs as a native Linux executable (ELF) and execu… --- ## [RBAC Question for Hosts Access](https://community.dynatrace.com/t/rbac-question-for-hosts-access/54683)
**Author:** [@GregOReilly](https://community.dynatrace.com/u/GregOReilly)\ **Replies:** 5\ **Last updated:** [January 22, 2026, 2:18pm UTC](https://community.dynatrace.com/t/rbac-question-for-hosts-access/54683 "2026-01-22T14:18:39Z")
Hello, We are working with a customer right now to onboard additional servers in Discovery mode to allow them to turn off the legacy tool. The customer infrastructure manager only wants his team to be able to see the 1… --- ## [Restrict namespace-level access for user groups in SaaS](https://community.dynatrace.com/t/restrict-namespace-level-access-for-user-groups-in-saas/54617)
**Author:** [@Vikas\_g1997](https://community.dynatrace.com/u/Vikas_g1997)\ **Replies:** 5\ **Last updated:** [January 20, 2026, 12:43pm UTC](https://community.dynatrace.com/t/restrict-namespace-level-access-for-user-groups-in-saas/54617 "2026-01-20T12:43:37Z")
Hi Team, I’m working with a customer who needs to set permissions so that users can view and access details for specific namespaces within a cluster, including their services and related issues. For example: Team 1 (… --- ## [dt.security.context for serverless components](https://community.dynatrace.com/t/dt-security-context-for-serverless-components/54486)
**Author:** [@michiel\_otten](https://community.dynatrace.com/u/michiel_otten)\ **Replies:** 7\ **Last updated:** [January 20, 2026, 9:21am UTC](https://community.dynatrace.com/t/dt-security-context-for-serverless-components/54486 "2026-01-20T09:21:45Z")
Hi community I’m trying to figure out what is the best way to set a dt.security.context on spans send by a server less feature like an Azure App Service. Are there any best practices around this? Although they have the… --- ## [S3BUCKET Auto-tag not working](https://community.dynatrace.com/t/s3bucket-auto-tag-not-working/54583)
**Author:** [@manivarma](https://community.dynatrace.com/u/manivarma)\ **Replies:** 1\ **Last updated:** [January 19, 2026, 4:59pm UTC](https://community.dynatrace.com/t/s3bucket-auto-tag-not-working/54583 "2026-01-19T16:59:02Z")
I have tried enabling “S3BUCKETS” Services auto tag value using Entity selector, but it is not working properly. Getting attached error below. Please guide me on how to resolve this issue. Thanks, Manivarma --- ## [Overview tab missing in problem section](https://community.dynatrace.com/t/overview-tab-missing-in-problem-section/54669)
**Author:** [@tesp11331](https://community.dynatrace.com/u/tesp11331)\ **Replies:** 2\ **Last updated:** [January 19, 2026, 4:28pm UTC](https://community.dynatrace.com/t/overview-tab-missing-in-problem-section/54669 "2026-01-19T16:28:17Z")
Hi All, in the problem section of my environment, when opening a problem the Overview section is missing. I see only Deployment, Events, Logs and Troubleshooting. Please check attached images where the first one is ta… --- ## [Ensuring Workflow Reliability: Challenges, Best Practices and workflow self-monitoring](https://community.dynatrace.com/t/ensuring-workflow-reliability-challenges-best-practices-and-workflow-self-monitoring/54666)
**Author:** [@AK](https://community.dynatrace.com/u/AK)\ **Replies:** 1\ **Last updated:** [January 19, 2026, 7:18am UTC](https://community.dynatrace.com/t/ensuring-workflow-reliability-challenges-best-practices-and-workflow-self-monitoring/54666 "2026-01-19T07:18:51Z")
Hi Folks, Currently, many people are transitioning from alerting profiles and problem notifications to workflows. This shift offers significant advantages, particularly in manipulating problem descriptions. However, t… --- ## [Service Method /or Key Request in the Management Zone](https://community.dynatrace.com/t/service-method-or-key-request-in-the-management-zone/54496)
**Author:** [@Babar\_Qayyum](https://community.dynatrace.com/u/Babar_Qayyum)\ **Replies:** 5\ **Last updated:** [January 18, 2026, 10:55am UTC](https://community.dynatrace.com/t/service-method-or-key-request-in-the-management-zone/54496 "2026-01-18T10:55:26Z")
Dear All, Is there a method to incorporate specific methods or key requests within the management zone? Regards, Babar Qayyum --- ## [Log and Trace Correlation in Classic View](https://community.dynatrace.com/t/log-and-trace-correlation-in-classic-view/54661)
**Author:** [@blopes](https://community.dynatrace.com/u/blopes)\ **Replies:** 0\ **Last updated:** [January 16, 2026, 6:37pm UTC](https://community.dynatrace.com/t/log-and-trace-correlation-in-classic-view/54661 "2026-01-16T18:37:05Z")
Hello, We identified that log and trace correlation is not working in the classic view. This conclusion came after an analysis with Dynatrace Support. The application team structured the log including the TraceID and Sp… --- ## [Variable - free text box search working in array field](https://community.dynatrace.com/t/variable-free-text-box-search-working-in-array-field/54645)
**Author:** [@y\_buccellato](https://community.dynatrace.com/u/y_buccellato)\ **Replies:** 2\ **Last updated:** [January 15, 2026, 9:11pm UTC](https://community.dynatrace.com/t/variable-free-text-box-search-working-in-array-field/54645 "2026-01-15T21:11:23Z")
Hello Community, I’m looking for a simple way to define a variable as a free-text input that can be used to search within an array field. The array may contain any number of entries with key/value pairs composed of lett… --- ## [Conflict between Dynatrace OneAgent (Discovery Mode) and Trellix Processes](https://community.dynatrace.com/t/conflict-between-dynatrace-oneagent-discovery-mode-and-trellix-processes/54626)
**Author:** [@SivaPuli\_TSN](https://community.dynatrace.com/u/SivaPuli_TSN)\ **Replies:** 1\ **Last updated:** [January 15, 2026, 5:54pm UTC](https://community.dynatrace.com/t/conflict-between-dynatrace-oneagent-discovery-mode-and-trellix-processes/54626 "2026-01-15T17:54:09Z")
We are observing a conflict when Dynatrace OneAgent runs on servers that also have Trellix agent/processes installed. Symptoms include unexpected behaviour and potential performance issues. Has anyone faced similar con… --- ## [Dynatrace Platform Certification](https://community.dynatrace.com/t/dynatrace-platform-certification/54621)
**Author:** [@moseskt](https://community.dynatrace.com/u/moseskt)\ **Replies:** 5\ **Last updated:** [January 15, 2026, 9:11am UTC](https://community.dynatrace.com/t/dynatrace-platform-certification/54621 "2026-01-15T09:11:57Z")
Hello Are the Dynatrace Certifications here still active Dynatrace - Credly Can’t seem to open most of the learning paths. Thanks Moses --- ## [Make a root span fail on a failed service call in a span lower in the tree](https://community.dynatrace.com/t/make-a-root-span-fail-on-a-failed-service-call-in-a-span-lower-in-the-tree/54636)
**Author:** [@pditmar2](https://community.dynatrace.com/u/pditmar2)\ **Replies:** 0\ **Last updated:** [January 14, 2026, 4:33pm UTC](https://community.dynatrace.com/t/make-a-root-span-fail-on-a-failed-service-call-in-a-span-lower-in-the-tree/54636 "2026-01-14T16:33:33Z")
I am trying to make the error that happens in the service call to be also set on the root span. I tried setting some failure detection rules but cannot seem to get it to work. Is this possible? The root span should fail… --- ## [Why Are Graceful Reboots Detected as Ungraceful Reboots in Dynatrace](https://community.dynatrace.com/t/why-are-graceful-reboots-detected-as-ungraceful-reboots-in-dynatrace/54582)
**Author:** [@Sohel\_Rashid](https://community.dynatrace.com/u/Sohel_Rashid)\ **Replies:** 1\ **Last updated:** [January 13, 2026, 1:18pm UTC](https://community.dynatrace.com/t/why-are-graceful-reboots-detected-as-ungraceful-reboots-in-dynatrace/54582 "2026-01-13T13:18:17Z")
Hello Community, I observed that even graceful reboot events are being reported under the “Ungraceful Reboot” problem category in Dynatrace. I verified this behavior across the last 365 days of alerts, and the pattern … --- ## [Filtering vulnerabilties in the new application](https://community.dynatrace.com/t/filtering-vulnerabilties-in-the-new-application/54603)
**Author:** [@gschramm](https://community.dynatrace.com/u/gschramm)\ **Replies:** 3\ **Last updated:** [January 13, 2026, 12:29pm UTC](https://community.dynatrace.com/t/filtering-vulnerabilties-in-the-new-application/54603 "2026-01-13T12:29:31Z")
Hi, in the classic “third-party vulnerabilties” app the findings could be filtered by management zone. The new “vulnerabilities” app does not have that filter, there is only an experimental option to filter via segement… --- ## [Process Restarted Dashboard](https://community.dynatrace.com/t/process-restarted-dashboard/45185)
**Author:** [@MarwanC](https://community.dynatrace.com/u/MarwanC)\ **Replies:** 5\ **Last updated:** [January 12, 2026, 11:06pm UTC](https://community.dynatrace.com/t/process-restarted-dashboard/45185 "2026-01-12T23:06:25Z")
Dear Gurus, I need to build dashboards for critical process in certain sub-system that has been restarted for any reason Is there a way to do this using a DQL or traditional queries. These dashboard will build a good … --- ## [Infra‑only OneAgent: Custom host properties set via --set-host-property not displayed](https://community.dynatrace.com/t/infra-only-oneagent-custom-host-properties-set-via-set-host-property-not-displayed/54538)
**Author:** [@Gyanendra1](https://community.dynatrace.com/u/Gyanendra1)\ **Replies:** 16\ **Last updated:** [January 12, 2026, 10:26am UTC](https://community.dynatrace.com/t/infra-only-oneagent-custom-host-properties-set-via-set-host-property-not-displayed/54538 "2026-01-12T10:26:28Z")
Hello All, I’m running Dynatrace OneAgent in infra‑only mode and tried to configure custom host properties using the --set-host-property flag, for example: --set-host-property=Environment=NONPROD --set-host-property=O… --- ## [Transfer my certificate to my new organisation mail which are under university.dynatrace.com](https://community.dynatrace.com/t/transfer-my-certificate-to-my-new-organisation-mail-which-are-under-university-dynatrace-com/54494)
**Author:** [@Vaibhav713](https://community.dynatrace.com/u/Vaibhav713)\ **Replies:** 7\ **Last updated:** [January 11, 2026, 8:32am UTC](https://community.dynatrace.com/t/transfer-my-certificate-to-my-new-organisation-mail-which-are-under-university-dynatrace-com/54494 "2026-01-11T08:32:49Z")
I have changed organizations and would like to transfer my Dynatrace University certifications, badges, and course history from my old email to my new organization email. What needs to be done here. As already raised a t… --- ## [Associate OS Service to the Management Zone](https://community.dynatrace.com/t/associate-os-service-to-the-management-zone/43757)
**Author:** [@sivart\_89](https://community.dynatrace.com/u/sivart_89)\ **Replies:** 3\ **Last updated:** [January 9, 2026, 6:26pm UTC](https://community.dynatrace.com/t/associate-os-service-to-the-management-zone/43757 "2026-01-09T18:26:06Z")
Since OS service entities create separate custom devices we are struggling to ensure that the mgmt zones we have always have access to all os services that run on any host apart of the mgmt zone. I’ve seen some things ou… --- ## [Excessive Process Availability Alerts Due to Nightly Restarts – Need Recommendation](https://community.dynatrace.com/t/excessive-process-availability-alerts-due-to-nightly-restarts-need-recommendation/54547)
**Author:** [@Sohel\_Rashid](https://community.dynatrace.com/u/Sohel_Rashid)\ **Replies:** 8\ **Last updated:** [January 9, 2026, 3:31pm UTC](https://community.dynatrace.com/t/excessive-process-availability-alerts-due-to-nightly-restarts-need-recommendation/54547 "2026-01-09T15:31:00Z")
Hello Dynatrace Community, In our production environment, UPI and Mobile Banking application processes are restarting every night as part of a scheduled activity. We have configured Process Availability alerts for thes… [Previous page](https://community.dynatrace.com/c/platform/ask/5.md?page=8) [Next page](https://community.dynatrace.com/c/platform/ask/5.md?page=10)