Information:

Environment

  • Dynatrace Portal

 

 

Solution

There are two reasons why a Dynatrace Portal user account is be locked out:

  • Incorrect Login Information. After 5 attempts to log in, with the wrong login information, the account will be locked.

  • Excessive Logins. After the user attempts to login more than 48 times in 4 hours, the account will be locked. This typically indicates an automated login process, which is prohibited in the Terms of Service.

Contact Customer Support to unlock the accounts.

 

 

 

 

 

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