Information:

Environment

  • Dynatrace Recorder

 

Symptoms

The Recorder cannot access a website because the website requires authentication, but the provided authentication does not work.

Solution

If HTTP Authentication credentials are provided and the username contains a backslash ( \ ), then the credentials will not be recognized as valid.

For example: If the username is test\gomez, authentication will not work.

To resolve the issue, add a second backslash after the first, to escape the backslash.

For example: test\\gomez

Root Cause

This happens because of the way the agent parses the HTTP credentials.

 

 

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