Information:

Environment

  • Dynatrace Portal

  • Alerts

  • SMS Alerting

 

 

Solution

Note: this pertains to European phone numbers. If you have a North American mobile phone number, see the article How to send text alerts to your mobile phone.

SMS alerting does not need to be enabled; you simply need to configure a new SMS Alert Destination:

  1. In the Dynatrace Portal, go to Alerts and select the Alert Destinations tab.
  2. Click Create an alert destination to open the Create an Alert Destination window.
  3. Name the destination as desired. We recommend including SMS in the name for easy identification.
  4. For the Format, select e-mail and Plain Text Pager.
  5. Edit the Subject line as needed. See the Knowledge Base article How to customize the subject line of an email alert notification for details.
  6. For the Recipients, enter the mobile numbers to which you want to send the SMS alert, followed by @pcsms.country, where country is the standard extension for the recipient's country; see the examples below.
    To send the same message to multiple recipients, separate the numbers with a semicolon ( ; ).
    Note that the Recipient field has a limit of 250 characters including semicolons and spaces. Going over this limit may cause issues with Alerts not being sent properly.
  7.   Click Create to save the new destination.
      
     

There are several PCSMS domains that can be used for specific countries.

Australia
You can configure the address as the local format Australian number @pcsms.com.au; or t
o any international format number (+[country code][number]) @pcsms.com.au.

New Zealand

You can configure the address as the local format New Zealand number @pcsms.co.nz; or to any international format number (+[country code][number]) @pcsms.co.nz.

UK and Denmark
You can configure the address as the local format UK number @pcsms.co.uk; or t
o any international format number (+[country code][number]) @pcsmsco.uk.

(Validated that 07712345678@pcsms.co.uk works.)

All Others / USA
You can configure the address as the local format USA number @pcsms.us; or to any international format number (+[country code][number]) @pcsms.us.

Root Cause

 

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