Information:

Environment

  • Dynatrace (Windows) Recorder

 

Issue:

i am using the Windows recorder (not the Web recoreder) to record synthetic monitoring scenario, and when i click on save to Dynatrace platform ==> save remote i use the credentials which works to connect to https://portal.dynatrace.com/index.jsp i get the answer

Dynatrace Recorder Logging in to the GPN failed : Network returend 0 : Retruen code : 0 Errorr Datail (NS_ERROR_FAILURe) Valid XML Doc : false

 

Solution

This error means local communication to gpn.webservice.gomez.com and gsr.webservice.gomez.com are failed. Those two are the address to Web Services Dynatrace Recorder needs to communicate to. The communication is done via https using port 443 in the Dynatrace Windows Recorder.

Ping to those two addresses locally. If you cannot connect to them, adding exception in your local IE Setting or ask your IT team to whitelist hosts: gpn.webservice.gomez.com and gsr.webservice.gomez.com, should fix the issue.