Information:

Environment

  • Dynatrace Classic Portal

 

Symptoms

 

Solution

A Dashboard is a tool that summarizes of all of the current data collected by a number of active tests. Dashboards can group tests together, providing a convenient method of efficiently comparing various transactions and applications.

You purchase access to the Dashboards with a predefined number of concurrent users. If the maximum number of people are logged in to the Dashboard, you will not be able to log in. The following message appears:

The number of concurrent dashboard logins has been exceeded for this account.

If you lose your connection, your Dashboard session cannot be manually reset. Every five minutes, each Dashboard session is reset. At this five-minute interval, if a browser is open, the page refreshes and the session continues; if your browser has been closed, the session is disconnected, and another user can log in.

To increase the number of concurrent Dashboard logins, contact your Account Manager or Customer Support.