Information:

Environment

  • Dynatrace Recorder

 

 

 

Solution

When Dynatrace Recorder playback is not working as expected, try the following troubleshooting steps.

  • Do a clean reinstall of the Recorder.
    1. Uninstall the Recorder.
    2. Delete related directories, such as C:\Users\username\AppData\Local\Dynatrace\Dynatrace Recorder.
    3. Download the latest installer. For details, see Installing and uninstalling the Recorder.
  • Use Administrator privileges.
    1. Install the Recorder as Windows administrator.
    2. Start the Recorder using Run as administrator.
  • Change the Recorder installation directory.
    1. Uninstall the Recorder.
    2. Re-install the Recorder, and on the Choose Install Location screen of the installation wizard, change the Destination Folder from
      C:\Program Files (x86)\Dynatrace\Dynatrace Recorder
      to
      C:\Dynatrace Recorder.
  • Directly start up the Browser Agents.
    • Firefox Agent – C:\Program Files (x86)\Dynatrace\Dynatrace Recorder\playback\Firefox\Panzilla.exe
      The Gomez Panzilla Start Page window should open.
    • IE Agent – C:\Program Files (x86)\Dynatrace\Dynatrace Recorder\playback\IE\GomezIEAgent.exe
      A blank IE Agent window should open.
    • Chrome – C:\Program Files (x86)\Dynatrace\Dynatrace Recorder\playback\Chrome\gomezchromeagent.exe
      A blank Google Chrome window should open.
  • Check your environment information: Operating system, browser, software installed, any security and antivirus software, or company policy.
  • Disable certain security software
    • Check your Internet Explorer security settings – We recommend setting security to Medium-High or below.
    • Start Windows in safe mode or using selective startup services.
    • In anti-virus software, add exceptions to allow the following process to run:

• Allow Panzilla.exe
• Allow plugin-container.exe
• Allow GomezIEAgent.exe
• Allow Recorder.exe

  • Check whether any port is blocked. 
    • Playback with Firefox: remote port TCP 8100
    • Playback with IE: remote port TCP 7777