Information:

Environment

  • Dynatrace Portal
Symptoms

When I attempt to log into the Dynatrace Portal (https://portal.dynatrace.com), I get an access error.

Solution

The most common reason for being locked out of the Portal is too many failed login attempts. You will be locked out of the Portal after 5 failed attempts at logging in, or if there have been 48 successful logins within four hours. If you have been locked out, ask your Account Administrator to send a password reset message for your user account. The message is sent to the email address for your account.

The following guidelines are enforced for passwords:

  • Passwords must have a minimum of eight characters with at least one letter, one number, and one special character.
    Valid special characters are:
    • Dash ( - )

    • Period ( . )

    • Forward slash ( / )

    • Underscore ( _ )

    • Colon ( : )

    • Percent ( % )

    • At ( @ )

  • The password must be different than your username.
  • The password cannot have more than 3 consecutive identical characters (e.g. not aaaa or 4444).
  • A new password cannot be identical to your previous password.

For more information about resetting your password, see My Profile Page in the documentation.

 

 

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