The most common reason for being locked out of the Portal is too many failed login attempts. You will be locked out of the Portal after 5 failed attempts at logging in, or if there have been 48 successful logins within four hours. If you have been locked out, ask your Account Administrator to send a password reset message for your user account. The message is sent to the email address for your account.
The following guidelines are enforced for passwords:
- Passwords must have a minimum of eight characters with at least one letter, one number, and one special character.
Valid special characters are:
Dash ( - )
Period ( . )
Forward slash ( / )
Underscore ( _ )
Colon ( : )
Percent ( % )
At ( @ )
- The password must be different than your username.
- The password cannot have more than 3 consecutive identical characters (e.g. not aaaa or 4444).
- A new password cannot be identical to your previous password.
For more information about resetting your password, see My Profile Page in the documentation.