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Introducing a new support policy

A new and predictable End of Life policy was introduced with version 6.2 to better facilitate planning for updates and migrations.
End of Life dates are now announced together with release dates. New versions are fully supported for at least 18 months and support for critical production issues is provided for an additional 6 months (premium support required). This policy applies to Dynatrace AppMon & UEM 6.2+. Previous versions remain on the former policy!

Support level and End of Life overview 6.2 and higher

Product
version

Release
date 

Support
status

Full support
until

Limited support*
until 

2018 October (7.2)October 8, 2018(tick)April 30, 2020October 31, 2020
2018 April (7.1)April 3, 2018(tick)October 31, 2019April 30, 2020
2017 May (7)May 31, 2017(error)November 30th, 2018

Jun 1st, 2019

6.5September 26, 2016(error)June 30, 2018September 30, 2018
6.3February 29, 2016(error)August 31, 2017February 28, 2018
6.2June 29, 2015(error)December 31, 2016June 30, 2017

*) Premium support required (severe production problems of monitored applications only)

Support level and End of Life overview 6.1 and lower

Product  
version

Release
date 

On-demand
support

End of Life

6.1December 9, 2014(error)February 28, 2017
6July 17, 2014(error)October 31, 2015
5.6January 15, 2014(error)June 1, 2017
5.5 and earlier (error) 

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