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Dynatrace is committed to providing effective and reliable support for DC RUM. This includes communicating early about the planned end of life for a given version as well as providing manageable upgrade paths. Typically we support versions for 2 years after the initial release date. If your product has reached or is about to reach the End of Support, you need to upgrade immediately. For more information on our support policy, see Dynatrace Support Policy.

Supported releases

Product releaseEnd of support - standardEnd of support - premium
2018(tick) Sep 30, 2020(tick) Sep 30, 2021
2017(tick) May 31, 2019(tick) May 31, 2020
12.04(minus) June 30, 2018(tick) June 30, 2019
Enterprise Synthetic Monitoring 12.5(tick) Dec 31, 2019(tick) Dec 31, 2019
Enterprise Synthetic Monitoring 12.4(minus) June 30, 2018(tick) June 30, 2019

What does “End of Support” mean?

When a DC RUM release reaches its End of Support date:

  • There will be no further new development for that release.

  • There will be no further bug fixes or security updates for that release.

  • There will be no further on-demand support for that release. No calls, emails, community posts, or other forms of support regarding the offering shall be accepted after the End of Support date.

 

 Unsupported product releases
Product releaseEnd of support - standardEnd of support - premium
DC RUM 12.4June 30, 2018 June 30, 2019
Enterprise Synthetic Monitoring 12.4June 30, 2018 June 30, 2019
DC RUM 12.3June 30, 2017December 31, 2017
Enterprise Synthetic Monitoring 12.3June 30, 2017N/A
DC RUM 12.2January 31, 2017N/A
Synthetic Monitoring* release 12.2January 31, 2017N/A
VantageViewDecember 31, 2016N/A
Server MonitoringDecember 31, 2016N/A
DC RUM 12.1May 31, 2016N/A
QALoad Protocol ScriptingMay 31, 2016N/A
DC RUM 12.0June 30, 2015N/A
DC RUM 11.7June 30, 2015N/A
NetworkVantageApril 30, 2015N/A
DC RUM 11.6July 31, 2014N/A
DC RUM 11.5December 31, 2013N/A
DC RUM 11.1October 31, 2012N/A
DC RUM 11.0June 30, 2012N/A
DC RUM 10.0October 31, 2011N/A

*also known as ClientVantage Active or Private Enterprise

What should I do next?

If your product has reached End of Support you need to migrate to a newer release, preferably to the latest available product version as it is the smartest choice in terms of security and support for the latest versions of the monitored applications.

Visit our DC RUM Migration Center for help with planning this migration and getting ready for it (hardware, RHEL OS, SQL Server version, etc.)

If you need Dynatrace to plan and execute an upgrade, please contact your Customer Success Manager.

Continuing to use unsupported software may open you to increasing security risks and compatibility problems, and you will not be able to contact support or enjoy the results of ongoing development provided for later releases.

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