Note: Please visit the Dynatrace Network Merger Communication Page for the latest information on the ongoing project to merge the Keynote and Dynatrace monitoring agent networks.

 

Service ImpactedSite LocationStart Date & TimeEnd Date & TimeCurrent StatusDescription
Backbone TestingAll Measurement Locations21 May 18 10:00 EDT SCHEDULED

On May 21, 2018 at 10:00 EDT we will begin deployment of a Chrome engine update across the backbone network.

This rollout should take approximately 1 hour per location and will be done over a the course of several days.

The current rollout schedule can be found here.

Please note that this is not expected to have any customer impact. All testing and alerting will continue to execute. Access to the platform and API's will be also be available.

We apologize for any inconvenience this may cause.
Ref: CMR-3941

Portal 29 May 18 11:00 EDT29 May 18 12:00 EDTSCHEDULED

On Tuesday, May 29, 2018 at 11:00 AM EDT a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance.
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3944

 

 

Service ImpactedSite LocationStart Date & TimeEnd Date & TimeCurrent StatusDescription
BackboneBeijing Unicom15 May 18 21:30 EDT15 May 18 23:30 EDT

Completed

On Tuesday, May 15, 2018 starting at 21:30 EDT, The provider for the Beijing Unicom backbone location will be performing maintenance that will interrupt service to this location. This maintenance is expected to complete by 23:30 EDT on May 15, 2018..

During this maintenance connectivity from this measurement location to the internet will be interrupted. Test results, alerting and api data will not be available for all or a portion of this time frame.

Ref: NOC-68690

Mobile

Sydney Australia

  • Baseline
  • Optus
  • Telstra
10 May 18 19:00 EDT15 May 18 12:00 EDTCompleted

Update: This posting has been closed out as the maintenance is now complete. However the location is still offline due to network issues at the new location. Current updates can be found on the Service and Node Status Notifications page.

Update: Due to unforeseen circumstances this move has been extended.

On Thursday May 10, 2018 at 19:00 EDT, there will be a required equipment move at the Sydney Australia Mobile location. All tests running on the baseline, Optus and Telstra modems will be stopped and there will be a gap in data during the move which is scheduled to take up to 24 hours. A new IP address will also be assigned. If you are white listing the current Sydney Australia Mobile location, please be sure to update your records. The new IP address is 210.10.241.69.

We apologize for any inconvenience this may cause. Ref: CMR-3938

Portal 15 May 18 11:00 EDT15 May 18 12:00 EDTCompleted

On Tuesday, May 15, 2018 at 11:00 AM EDT a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance.
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3927

BackboneBeijing Unicom11 May 18 19:00 EDT12 May 18 03:00 EDT

COMPLETED

On Friday May 11, 2018 at 19:00 EDT, there will be a required equipment change at the Beijing Unicom data center. The customer impact is expected to be approximately 8 hours in length. We apologize for any inconvenience this may cause.
Ref: CMR-3853
Private and Public Last Mile and Mobile 02 May 18 20:00 EDT02 May 18 21:00 EDTCOMPLETEDOn Wednesday, May 2, 2018 at 20:00 EST, we will be performing maintenance on the the Last Mile back end infrastructure. This maintenance will enhance the performance of the product.
During the maintenance all Last Mile, Private Last Mile, or Mobile Tests will not execute for a duration of up to 60 minutes. Upon completion of this maintenance we expect to see a delay on the Job Queues before they fully re-populate of up to 2 hours.
For any questions or if you encounter any issues please contact support. Ref CMR-3893
BackboneLeeds - Level 31 May 18 20:00 EST

2 May 18 02:00 EST

COMPLETED

On Wednesday, May 01, 2018 starting at 20:00 EST, The provider for the Leeds Level3 backbone location will be performing maintenance that will interrupt service to this location. This maintenance is expected to complete by 02:00 EST on May 02, 2018..

During this maintenance connectivity from this measurement location to the internet will be interrupted and test results, alerting and api data will not be available.

Ref: NOC-67459

BackboneKansas City, MO - Level301 May 18 16:00 EDT01 May 18 17:00 EDTCOMPLETED

On Thursday, May 1, 2018 starting at 16:00 EST, we will be performing maintenance on the Kansas City MO - Level3 backbone location. This maintenance is expected to take approximately 1 hour.

During this maintenance connectivity from this measurement location to the internet will be interrupted and test results, alerting and api data will not be available.
Ref. CMR-3923

Portal 01 May 18 11:00 EDT01 May 18 12:00 EDTCOMPLETED

On Tuesday, May 2, 2018 at 11:00 AM EDT a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance.
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3897

Backbone

Mexico

Axtel

28 Apr 18 08:00 EDT29 Apr 18 16:00 EDTCOMPLETED

On April 28,2018 starting at 08:00 EDT and completing by April 29, 2018 16:00 EDT the provider for the  Mexico Axtel node location will be performing maintenance on the power system that will impact testing.

The maintenance is expected to interrupt connectivity for a brief period of time during the maintenance window.

We apologize for any inconvenience this may cause. Ref:NOC-65732

Software Private Agent (SPA) 17 Apr 18 10:00 EDT COMPLETED

Update: We have identified an issue with this planned Software Private Agent (SPA) update. If your SPA is offline and not running measurements you will need to follow the instructions on this page to upgrade or restore your SPA. Please review instructions here: https://community.dynatrace.com/community/x/qpjBDg . We apologize for the inconvenience.

On April 17 2018 at 10:00 (EDT) we will deploy a minor update to Software Private Agent (SPA) in readiness for the Software Private Agent v2 release (details on new release can be found here: https://community.dynatrace.com/community/x/uMyTDg). The minor update will disable the automatic update feature of the SPA but will take the SPA service offline for ~5 minutes during which time no tests will be run on the SPA. Thereafter customers will be able to download version 2.0 from the Portal and upgrade their SPAs at their own pace. More details on the upgrade process can be found here https://community.dynatrace.com/community/x/qpjBDg

Ref: CMR-3838

 

Portal 17 Apr 18 11:00 EDT17 Apr 18 12:00 EDTCOMPLETED

On Tuesday, April 17, 2018 at 11:00 AM EDT a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance.
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3867

Portal 03 Apr 18 11:00 EDT03 Apr 18 12:00 EDTCompleted

On Tuesday, April 3, 2018 at 11:00 AM EST a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance.
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3845

BackboneWashington Cogent22 Mar 18 11:00 EST22 Mar 18 12:00 ESTCompleted

On March 22, 2018 at 11:00 AM EST, we will be transferring our ISP provider from Cogent to Centurylink at the Washington DC Cogent measurement location. A new IP address will be assigned. If you are whitelisting the current Washington Cogent location, please be sure to update your records.  The new IP address is 63.157.175.134.

The customer impact with this move is expected to be minimal, as the equipment will be brought up and functioning prior to this date and we will be moving all tests on the backend. Some common questions during this type of activity are 

Will my tests be moved automatically to alternative locations? 
Automatic test migration is done when we move a node to a new data center. 

Do I need to adjust my alerts? 
Alerts will continue to operate. Alerts that are based on a % of nodes may need manual adjustment to compensate for a reduction in available nodes for those alerts. 

Will my data still be available? 
Yes. Tests will remain active, but will be moved to the new location. Data will remain available as per our data retention policy (up to 45 days for object-level data, 14 months for test/page level data). 

Ref: CMR:2823

BackbonePhiladelphia - Level 315 Mar 18 10:00 EST15 Mar 18 11:00 ESTCompleted

On Thursday, March 15, 2018 starting at 10:00 EST, we will be performing maintenance on the Philadelphia Level3 backbone location. This maintenance is expected to take approximately 1 hour.

During this maintenance connectivity from this measurement location to the internet will be interrupted and test results, alerting and api data will not be available.

Ref: CMR-3822

Portal 20 Mar 18 11:00 EST20 Mar 18 12:00 ESTCompleted

On Tuesday, March 20, 2018 at 11:00 AM EST a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance. 

 Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal 

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3810

BackboneChicago Zayo12 Mar 18 08:00 EST Completed

On Monday March 12,2018 starting at 08:00 EST and completing by 18:00 EST the provider for the  ChicagoZayo node location will be performing maintenance on the power system that will impact testing.

The maintenance is expected to interrupt connectivity for a brief period of time during the maintenance window.

We apologize for any inconvenience this may cause. Ref:NOC-64218

BackboneAll Locations26 Feb 18 10:00 EST Completed

On February 26,2018at 10:00 EST we will begin deployment of a Chrome engine update across the backbone network.

This rollout should take approximately 1 hour per location and will be done overa thecourse of several days.

The current rollout schedule is here:

.Pleasenote that this is not expected to have any customer impact. All testing and alerting will continue to execute. Access to the platform and API's willbe also beavailable.

We apologize for any inconvenience this may cause.
Ref: CMR-3780

Feb 26th     

San Francisco CenturyLink

Boston Level3

Berlin Interoute

Singapore SingTel

     
March 5thMarth 6thMarch 7thDate Change March 9thMarch 9th 

Dallas Level3

Chicago Zayo

San Jose Verizon

Seattle XO

Bangalore TATA

San Diego Level3

Atlanta ATT

Tokyo KDDI

New York Centurylink

Tokyo NTT

Monterrey Triara

Zurich Swisscom

Brussels Belgacom

Stockholm Interoute

Oslo Dataguard

Calgary Shaw

Gothenburg Telenor

Marseille Orange

Washington DC Cogent

New York Lightower

Chicago ATT

Phoenix Zayo

Sydney Megapath

London Zayo

Washington DC Level3

Seoul Kornet

St Louis Centurylink

Delhi TATA

Houston Cogent

Guangzhou ChinaTel

Copenhagen TDC

Kuala Lumpur TM

Vienna Telekom Austria

Dublin Eircom

Sao Paulo Level3

Frankfurt Interoute

Wuahn Unicom

Los Angeles Cogent

London Centurylink

Philadelphia Level3

Atlanta Internap

Chennai TATA

New York Cogent

San Jose ATT

Montreal Peer1

Madrid Interoute

Johannesburg IS

Melbourne GTT Megapath

Hamburg TeliaSonera

Tianjin Unicom

Dortmund Verizon

Paris Cogent

Lyon Orange

Gdansk NetiaRome ITNet

Los Angeles Internap

Miami Internap

Leeds Level3

Kansas City Level3

Mumbai TATA

ShanghaiChinatel

Beijing Unicom

Toronto Cogent

Taipei Hinet

Lisbon Portugal Telecom

Helsinki Interoute

Rio de Janeiro Algar

Geneva Interoute

Auckland Telecom NZ

Dusseldorf DTAG

Detroit Level3

Istanbul Turk Telekom

Mexico City Axtel

London BT

Denver Level3

Boston Verizon

Seattle Centurylink

Paris Orange

Frankfurt DTAG

Barcelona Adam

VAncouverCenturylink

Amsterdam Interoute

Hong Kong PCCW

Munich Level3

Xian ChinaTel

Milan Interoute

Manila PLDT

Tel Aviv Bezeq

Buenos Aires Telefonica

Osaka KDDI

Pittsburgh Cogent

Moscow Pallada

 
Portal 06 Mar 18 11:00 EST06 Mar 18 12:00 EST

Completed

On Tuesday, March 6, 2018at 11:00 AM EST a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance.
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need tore initiate a session to the portal

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3777

BackboneNew York - Cogent21 Feb 18 10:00 EST Completed

Update: As of February 28, 2018, data quality validation has been completed and this site move has been completed.

Update: As of February 26,2018 this site has been released, however, we are monitoring closely for issues with increased DNS times.

On February 21, 2018at 10:00 AM EST, we will be moving our data center from for the New York Cogent measurement location. The ISP will remain Cogent, however, a new IP address will be assigned. If you are whitelisting the current NY Cogent location, please be sure to update your records.  The new IP address is 38.140.3.146.


The customer impact with this move is expected to be minimal, as the equipment will be brought up and functioning prior to this date and we will be moving all tests on the backend. Some common questions during this type of activity are 

Will my tests be moved automatically to alternative locations? 
Automatic test migration is done when we move a node to a new data center. 

Do I need to adjust my alerts? 
Alerts will continue to operate. Alerts that are based on a % of nodes may need manual adjustment to compensate for a reduction in available nodes for those alerts. 

Will my data still be available? 
Yes. Tests will remain active, but will be moved to the new location. Data will remain available as per our data retention policy (up to 45 days for object-level data, 14 months for test/page level data). 

Ref: CMR:3723 

BackboneEntire Network12 Feb 1823 Mar 18Completed

On February 12,2018at 10:00 EST we will begin deployment of Operating System Patches on our entire Backbone network.

This rollout should take approximately 1 hour per location and will be done overa thecourse of several days. 

The current rollout schedule is:

Feb 12th - Completed
San Francisco CenturyLink
Boston Level3
Berlin Interoute
Singapore SingTel

Feb 19th - Completed
Dallas Level3
Chicago Zayo
San Jose Verizon
Seattle XO Communications
Bangalore TATA
San Diego Level3
Atlanta ATT
Tokyo KDDI
New York Centurylink
Tokyo NTT
Monterrey Triara
Zurich Swisscom
Brussels Belgacom
Stockholm Interoute
Oslo Dataguard
Calgary Shaw
Gothenburg Telenor
Marseille Orange-France Telecom
Washington DC Cogent

Feb 20th - Completed
New York Lightower
Chicago ATT
Phoenix Zayo
Sydney Megapath
London Zayo
Washington DC Level3
Seoul Kornet
St Louis Centurylink
Delhi TATA
Houston Cogent
Guangzhou ChinaTel
Copenhagen TDC
Kuala Lumpur TM
Vienna Telekom Austria
Dublin Eircom
Sao Paulo Level3
Frankfurt Interoute
Wuhan Unicom


Feb 21st - Completed
Los Angeles Cogent
London CenturyLink
Philadelphia Level3
Atlanta Internap
Chennai Tata
New York Cogent
San Jose ATT
Montreal Peer1
Madrid Interoute
Johannesburg IS
Melbourne GTT Megapath
Hamburg TeliaSonera
Tianjin Unicom
Dortmund Verizon
Paris Cogent
Lyon Orange
Gdansk Netia
Rome ITNet

Feb 22nd - Completed
Los Angeles Internap
Miami Internap
Leeds Level3
Kansas City Level3
Mumbai TATA
Shanghai Chinatel
Beijing Unicom
Toronto Cogent
Taipei Hinet
Lisbon Portugal Telecom
Helsinki Interoute
Rio de Janeiro
Geneva Interoute
Auckland Telecom NZ
Dusseldorf DTAG
Detroit Level3
Istanbul Turk Telekom
Mexico City Axtel

Feb 23rd
London BT
Denver Level3
Boston Verizon
Seattle Centurylink
Paris Orange FT
Frankfurt DTAG
Barcelona Adam
Vancouver Centurylink
Amsterdam Interoute
Hong Kong PCCW
Munich Level3
Xian ChinaTel
Milan Interoute
Manila PLDT
Tel Aviv Bezeq
Buenos Aires Telefonica
Osaka KDDI
Pittsburgh Cogent
Moscow Pallada

Please note that this is not expected to have any customer impact.  All testing and alerting will continue to execute.  Access to the platform and API's willbe also beavailable.

 We apologize for any inconvenience this may cause. 

Ref: CMR-3736

Portal 20 Feb 18 11:00 EST20 Feb 18 12:00 ESTCompleted

On Tuesday, February 20, 2018at 11:00 AM EST a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance.
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need tore initiate a session to the portal

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3753

Backbone

Auckland Telecom NZ

Tue 13 Feb at 07:00 EST

Tue 13 Feb at 12:00 ESTCompleted

On Saturday February 17, 2018 starting at 08:00 EST, The provider for the Auckland Telecom NZ backbone site will be performing maintenance. The impact is expected to be approximately 30 minutes of downtime during the maintenance window. Any impacted tests will be reclassified.

 Ref: NOC-62381

      
Portal 06 Feb 18 11:00 EST06 Feb 18 12:00 ESTCompletedOn Tuesday, February 6, 2018 at 11:00 AM EST a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance. 
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal 

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3715
BackboneTokyo Japan - NTT06 Feb 18 00:00 EST06 Feb 18 01:00 ESTCompleted

On Tuesday, February 6,2018at 00:00 EST, hardware maintenance will be performed on this testing location.

During themaintenanceall testing and alerting will be stopped.

We apologize for the inconvenience this may cause and will restore the site as quickly as possible.

Ref: CMR-3742

BackboneMultiple Locations31 Jan 18 20:00 EST31 Jan 18 21:00 ESTCompleted

 Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The deployment will be on Jan 31, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

Washington DC - Cogent 01/31//18 20:00 EST

Sao Paulo Brazil - Level 3 01/31/18 20:00 EST

Washington DC - Level 3 01/31/18 20:00 EST

St. Louis, MO - Savvis 01/3118 20:00 EST

Ref CMR-3644

 

BackboneLyon - Orange29 Jan 18 10:00 EST31 Jan 18 18:00 ESTCompleted

On January 29,2018at 10:00 AM EST, we will be moving our data center from for the Lyon Orange measurement location. The ISP will remain Orange.

The customer impact of this move is that no measurements will be run during the time of the move. Some common questions during this type of activity are

Will my tests be moved automatically to alternative locations?
Automatic test migration is done when we move a node to a new data center.

Do I need to adjust my alerts?
Alerts will continue to operate. Alerts that are based on a % of nodes may need manual adjustment to compensate for a reduction in available nodes for those alerts.

Will my data still be available?
Yes. Tests will be made inactiveon this location only and data will remain available as per our data retention policy (up to 45 days for object-level data, 14 months for test/page level data).

Ref: CMR:3724

BackboneMultiple Locations24Jan 18 20:00 EST24 Jan 18 21:30 ESTCompleted

 Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The deployment will be on Jan 24, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

Montreal Canada - Peer1 01/24/18 20:00 EST

Atlanta Georgia - Internap 01/24/18 20:00 EST

Kansas City, MO - Level3 01/24/18 20:00 EST

Newark NJ - Centurylink 01/24/18 20:00 EST

Philadelphia, PA - Level3 01/24/18 20:00 EST

Ref CMR-3643

 

BackboneMultiple Locations23 Jan 18 14:00 EST23 Jan 18 18:15 ESTCompleted

Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The deployment will be on Jan 23, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

Marseilles France - Orange 01/23/18 14:00 EST - Completed

Dortmund Germany - Verizon 01/23/18 14:00 EST - Completed

Barcelona Spain - Adam 01/23/18 14:00 EST - Completed

Dusseldorf Germany - Deutsche Telecom 01/23/18 14:00 EST - Completed

Helsinki Finland - Interoute 01/23/18 14:00 EST - Completed

Brussels Belgium - Belgacom 01/23/18 14:00 EST - Completed


Paris FR - France Telecom 01/23/18 17:00 EST

Geneve Switzerland - Interoute 01/23/18 17:00 EST

Berlin Germany - Interoute 01/23/18 17:00 EST

Amsterdam Holland - Interoute 01/23/18 17:00 EST

Rome Italy - ItNet 01/23/18 17:00 EST

Leeds England - Level3 01/23/18 17:00 EST

Ref:CMR-3641and 3642

Portal 23 Jan 18 11:00 EST23 Jan 18 12:00 ESTCompleted

On Tuesday, January 23, 2018 at 11:00 AM EST a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance. 

 
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal 

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3674

Software Private Agent 16 Jan 18 20:00 EST 
Cancelled

On Tuesday, January 16,2018at 08:00 PM EST we will be updating our backend system for the Software Private Agent (SPA) product. During this maintenance window, newly created SPA instances will not be able to register for usage.

Ref: CMR-3661

BackboneMultiple Locations17 Jan 18 20:00 EST17 Jan 18 22:15 ESTCompleted

Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The deployment will be on Jan 17, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

Rio de Janiero, Brazil GTT 01/17/18 20:00 EST

Stockholm Sweden - Interoute 01/17/18 20:00 EST

Istanbul, Tukey - Turk Telekom 01/17/18 20:00 EST

London UK - Zayo 01/17/18 20:00 EST

London UK - British Telecom 01/17/18 20:00 EST

London UK - Centurylink 01/17/18 20:00 EST

Zurich Switzerland - Swisscom 01/17/18 20:00 EST

Ref:CMR-3638

BackboneMultiple Locations16 Jan 18 10:00 EST17 Jan 18 00:50 ESTCompleted

Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The deployment will be on Jan 16, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

Seoul KR - Kornet 01/16/18 10:00 AM EST - Completed

Singapore SG - SingTel 01/16/18 10:00 AM EST - Completed

Osaka Japan - KDDI 01/16/18 10:00 AM EST - Completed

Tokyo Japan - NTT 01/16/18 10:00 AM EST - To be Rescheduled

Tokyo Japan - KDDI 01/16/18 10:00 AM EST - Completed

San Francisco CA - Centurylink 01/16/18 23:00 EST

San Francisco CA - GTT 01/16/18 23:00 EST

Los Angeles CA - Internap 01/16/18 23:00 EST

Denver CO - Level 3 01/16/18 23:00 EST

Ref:CMR-3639and CMR-3640

BackboneLondon BT16 Jan 18 19:00 EST16 Jan 18 22:00 ESTCompleted

As of Tuesday, 16 January, 2018 at 22:00 EST,  this change has been completed and all services have been restored.

Update Tuesday, January 16, 2018 at 20:00 EST: Due to logistical issues this change is being extended to 22:00.

On TuesdayJanuary 16, 2018starting at 19:00 EST we will be performing maintenance on the London BT site which will impact testing.The maintenance is expected to interrupt connectivity for one hour or less. Ref. CMR-3701

Portal 16 Jan 18 10:30 EST16 Jan 18 11:30 ESTCompleted

On Tuesday, January 16, 2017 at 10:30 AM EST an Emergency update to the Dynatrace Portal will be executed to address a newly identified bug. Below are details regarding this upgrade and the impact to our customers during this maintenance. 

 Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal 

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3690

BackboneMultiple Locations11Jan 18 20:00 EST12 Jan 18 00:10 ESTCompleted

Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The deployment will be on Jan 11, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

 Auckland New Zealand - Spark 01/11/18 10:00 AM EST

Melbourne, Australia - GTT  01/11/18 10:00 AM EST

Wuhan, China - Unicom 01/11/18 10:00 AM EST

Tianjin, China - Unicom 01/11/18 10:00 AM EST

Beijing, China - Beijing Unicom 01/11/18 10:00 AM EST

Taipei, Taiwan - HiNet 01/11/18 10:00 AM EST

 San Jose, CA - Verizon 01/11/18 11:00 PM EST

San Jose, CA - AT&T  01/11/18 11:00 PM EST

Phoenix, AZ - Zayo 01/11/18 11:00 PM EST

Vancouver BC, Canada - CenturyLink 01/11/18 11:00 PM EST

Calgary, Canada - Shaw 01/11/18 11:00 PM EST

Ref:CMR-3635and CMR-3637

BackboneMultiple Locations10Jan 18 20:00 EST10 Jan 18 20:30 ESTCompleted

Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The deployment will be on Jan 10, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

HousonTX- Cogent 01/10/18 08:00 PM EST

Pittsburgh PA - Cogent  01/10/18 08:00 PM EST

New York, NY - Cogent 01/10/18 08:00 PM EST

Miami, FL - Internap 01/10/18 08:00 PM EST

Chicago, IL - Zayo 01/10/18 08:00 PM EST

Ref:CMR-3636

Portal 09 Jan 18 11:00 EST09 Jan 18 12:00 ESTCompletedOn Tuesday, January 9, 2017 at 11:00 AM EST a maintenance release of the Dynatrace Portal will be executed. Below are details regarding this upgrade and the impact to our customers during this maintenance. 
Customer Impact: The Dynatrace Portal (portal.dynatrace.com) will remain available during this time; however, some sessions may be lost during this maintenance and customers will need to re initiate a session to the portal 

Please note that all other service functionality including measurements and alerts will not be impacted and continue to execute. Access to the platform via our APIs will also be available during this maintenance. CMR-3649
BackboneMultiple Locations09Jan 18 10:00 EST Completed

Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The deployment will be on Jan 9, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

Bangalore India - TATA 01/09/18 10:00 AM EST - Completed

Manila Philippines - PLDT 01/09/18 10:00 AM EST - Completed

Xian China - China Telecom 01/09/18 10:00 AM EST - Completed

Los Angeles CA - Cogent 01/09/18 10:00 AM EST - Completed

New Delhi, India - TATA 01/09/18 10:00 AM EST - Completed

Shanghai China - China Telecom 01/09/18 10:00 AM EST - Completed

Oslo Norway - TDC 01/09/18 02:00 PM EST

Dublin Ireland - Elrcom 01/09/18 02:00 PM EST

Frankfurt Germany - Interoute  01/09/18 02:00 PM EST

Gothenburg Sweden - Telenor  01/09/18 02:00 PM EST

Munich Germany - Level 3 01/09/18 02:00 PM EST

Lisbon, Portugal - Portugal Telecom 01/09/18 02:00 PM EST

Ref:CMR-3634and CMR-3633

BackboneMultiple Locations03 Jan 18 20:00 EST04 Jan 18 16:15 ESTCOMPLETED

Dynatrace Engineers have identified a bug in the firewall code within our backbone environments and will be deploying a fix for this over the next several weeks. Please Watch this page to receive schedule updates.

The first deployment will be on Jan 3 and 4, 2018. Each location will have a service interruption of approximately 10 minutes during the upgrade. The sites being upgraded at this time are as follows:

Boston - Verizon 01/03/18 08:00 PM EST

Dallas - Level 3 01/03/18 08:00 PM EST

Atlanta - Sunguard/ATT 01/03/18 08:00 PM EST

Boston - Level 3 01/03/18 08:00 PM EST

Mexico City - Axtel 01/03/18 08:00 PM EST

Paris - Cogent 01/04/18 02:00 PM EST

Vienna - Telekom Austria 01/04/18 02:00 PM EST

Buenos Aires - Telefonica 01/04/18 02:00 PM EST

Tel Aviv - Bezeq 01/04/18 02:00 PM EST

Hamburg - Teliasonera 01/04/18 02:00 PM EST

Ref:CMR-3631

Backbone

Calgary Canada - Shaw 

10 Dec 17 02:00 EST10 Dec 17 08:00 ESTCompleted

OnSundayDecember 10,2017starting at 02:00 EST and completing by 08:00 EST the provider for the Calgary Shaw node location will be performing maintenance that will impact testing.

The maintenance is expected to interrupt connectivity for thirty minutes within the maintenance window.

We apologize for any inconvenience this may cause. Ref: NOC-58576

BackboneGdansk, Poland - Netia 08 Dec 17 16:30 EST08 Dec 17 17:45 ESTCompleted

On Friday December 08, 2017 starting at 16:30 EST and completing by 17:45 EST the provider for the Gdansk Netia  node location will be performing maintenance on the power system that will impact testing.

The maintenance is expected to interrupt connectivity for most of the maintenance window.

We apologize for any inconvenience this may cause. Ref: NOC-59577