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Comment: Added 7.0 and 7.1 "Updated Installers"

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titleSolution
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There are multiple options available to solve the problem depending on the used AppMon version:

Renew the certificate on the server (6.5, 7.0, 7.1)

  1. Windows:
    • Download the AppMon KeyTool here.
    • The affected component(s) must have been started once, but for applying the fix, please stop the component.
    • Extract appmon-keytool.zip
    • Open Administrator cmd
    • Go into appmon-keytool\bin folder
    • Run the AppMon KeyTool like c:\appmon-keytool\bin>appmon-keytool.bat "C:\Program Files\Dynatrace\Dynatrace 6.5\server\conf" (Hint: The JRE running the AppMon KeyTool must have the same security policy as the JRE running the AppMon server. Most likely limited, otherwise a corresponding error message is logged)
    • Above steps are only required to be done on the server.
  2. Linux:
    • Download the AppMon KeyTool here.
    • The affected component(s) must have been started once, but for applying the fix, please stop the component.
    • Extract appmon-keytool.zip
    • Set the APP_HOME variable (pointing to appmon-keytool\bin)
    • Run the linux script from ./appmon-keytool /opt/dynatrace-7.1/server/conf
    • Above steps are only required to be done on the server.


Sample console output:

No Format
Okt 29, 2018 3:58:09 PM com.dynatrace.diagnostics.keystore.security.SecurityProvider ensureBCProviderIsAvailable
INFO: Security provider 'BC' has been added successfully at pos 11
Okt 29, 2018 3:58:17 PM com.dynatrace.diagnostics.keystore.AppMonKeyTool main
INFO: Successfully added newly generated private key and certificates to ServerKeyStore
Okt 29, 2018 3:58:17 PM com.dynatrace.diagnostics.keystore.AppMonKeyTool main
INFO: Successfully added newly generated private key and certificates to FrontendServerKeyStore
Okt 29, 2018 3:58:17 PM com.dynatrace.diagnostics.keystore.AppMonKeyTool main
INFO: Successfully added newly generated private key and certificates to AnalysisServerKeyStore
Okt 29, 2018 3:58:17 PM com.dynatrace.diagnostics.keystore.AppMonKeyTool main
SEVERE: Failed to add newly generated private key and certificates to CollectorKeyStore: Keystore files do not exist.
Okt 29, 2018 3:58:17 PM com.dynatrace.diagnostics.keystore.AppMonKeyTool main
SEVERE: Failed to add newly generated private key and certificates to ClientKeyStore: Keystore files do not exist.

Use updated installers (7.0, 7.1)

For AppMon 7.0 and 7.1, new "full install" and "collector" packages have been published.

AppMonOld GA versionNew GA version
7.0 (2017 May)7.0.0.24697.0.0.2474
7.1 (2018 April)7.1.0.18037.1.0.1902

The new binaries are available at downloads.dynatrace.com.

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titleRoot Cause
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The shipped certificate is expired and thus no initial connection can be established for non-interactive components.

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