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groupemployees
solidred1 Please include the following when creating your KBA:
  • Clear title: Why you are writing the KBA. Do not use punctuation in the title.
  • Purpose: Problem/Symptom/Inquiry
  • Identifier: Product/Version/Scope (or some other pertinent identifier) 
  • Cause: Not root cause, but content explaining why the unwanted behavior occurred (If applicable) 
  • Steps to Perform: (if any) 
  • Any requirements or permissions specific to the use case 
  • How to achieve the desired result 
  • Tags (located at the bottom of the page, and searchable within Confluence) 
  • Links to other articles: In order to increase Community adoption, as well as provide further information to help customers, please include links to related topics when creating new KBA.  Please see this page for help on creating links.

    For help with this template, see:  Community Content and KBA Tutorial for Support Personnel   

    ******PLEASE DELETE THESE INSTRUCTIONS & PANEL AFTER COMPLETING YOUR ARTICLE*********** 

    Question:

    We received a blank Chrome Agent Windows with the following Header:
    chrome-extension://fobjebkdblanofeoddhbgpdddipjabhf/functab.html

    ...