Information:

Environment

  • Gomez Recorder
  • Gomez Recorder

 

Symptoms

Some customers have concerns where they need to record a script against a website that has a self-signed certificate and are curious as to how the agent handles this situation.

Solution

If a requested website is considered to be untrusted, the user will be prompted, with a pop-up message, to add the certificate.

The Firefox agent will block the callback that results in the prompt to appear. The Agent then tracks the fact that the untrusted cert error occurred, but will allow the application to load normally and accept the certificate as if the user had clicked on the "Continue" option in the browser prompt.

Root Cause

 

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