Starting with release 2018 DC RUM is now known as Dynatrace Network Application Monitoring (Dynatrace NAM).
DC RUM release 2017 will no longer be supported after May 31, 2019. It is time to upgrade your DC RUM 2017 installation to maintain active product support. Support for version 2017 will be discontinued soon!
What does "End of Support" mean?
When a product release reaches its end of support date:
There will be no further new development for that release.
There will be no further service packs, bug fixes or security updates for that release.
There will be no further product technical support offered
What should I do next?
You need to upgrade your existing DC RUM 2017 installation to NAM 2018 SP4 first. After that you may continue migration to NAM 2019 release, once it becomes available (planned GA date is end of May 2019).
Start your migration planning with NAM upgrade guide now. It should help you compose migration plan.
Our Support will be happy to assist you before and during the migration process. Simply open a migration ticket to give us heads up and submit your questions there.
Migration options in a nutshell
Migration to NAM 2018 release, service pack 4
Migration to NAM release 2018 SP4 is a required step to maintain active product support and it is a pretty straightforward process. This release will be supported until September 30, 2020.
Hardware requirements have not changed in NAM 2018 compared to DC RUM 2017 release
NAM Probe (aka AMD) continues to operate on RedHat Linux 7 (no change vs 2017 release).
ADS (Advanced Diagnostics Server) has been replaced by ADoD (Advanced Diagnostics on Demand) feature and moved to NAM Server (aka CAS). See Advanced Diagnostics on Demand for more information. Existing ADS licenses will automatically be converted to ADoD license in NAM Server.
NAM 2018 introduces single sign-on (SSO) and enables by default during installation.
No more DLM as license management utility. eServices is now the only license management platform.
NAM Server SQL database compression, saving space occupied by NAM data.
What happens if I continue using DC RUM 2017 beyond its EOS date ?
Staying with release 2017 after May 31, 2019 will still give you access to product downloads and NAM Q&A forum but there will be no further product technical support offered no any new product updates will be issued. Service pack 8 will be the last major version update made available for this DC RUM 2017 release.