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Case # 00665331

Type: Enterprise

Old Article ID: 4664

Old Article Type: howto

Include any information that is for INTERNAL use only

5/16/2012 4:07 PM)

dynaTrace currently does not test the product with SElinux enabled. If the customer needs to enable SElinux we suggest putting it in ""learning mode"" to capture needed settings for SElinux. This needs to be done by the customer due to the complexity of possible SElinux configurations. Dynatrace Support/Development is not responsible for configuring SElinux to allow the dynaTrace product to function. FYI I did run into install issues on Linux as well due to SElinux.... I turned it OFF.

Information:

Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.

RedHat Linux machines with SElinux enabled.

  • Collector
  • Server
  • Configuration
  • Installation
  • Client
  • Java Agent

 

Describe the problem, from the user perspective

multiple problems have been reported depending on the actual settings of SElinux.
Some reported issues were
1. Cannot install dynaTrace (permission denied)
2. Cannot install dynaTrace (jar file not found)
3. access denied errors and preventing the Web Server agent from loading

Clearly list the Steps to resolve the issue

The Dynatrace product is not tested with SElinux enabled on Redhat.
If your SElinux administrator cannot resolve the issue you are experiencing using/installing the dynaTrace product it is recommend that you turn SElinux OFF (disabled).

See your Redhat documentation for details on SElinux configurations.


To completely disable SElinux you can do the following

In the /etc/selinux/config file change the line

SELINUX=enforcing
to

SELINUX=disabled

depending on your machine a reboot may be required after making the above change to the /etc/selinux/config file