Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.
Synthetic Classic Portal
Private Last Mile
Alerts are available for Private Last Mile, but are not available for Last Mile.
Private Last Mile clients are deployed and implemented by customer sites directly. The hosting machine performance can be considered under the control of the customer, and the data is presumed to be relatively "clean". Alerts will be meaningful to the customer.
Last Mile clients are deployed and owned by a vast array of end users, which (as intended) are outside full control of Synthetic Classic as it pertains to the hosting machines' performance. This variable factor means that Synthetic Classic may not be able to resolve the data. Alerts would not be meaningful.