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Case #


Type: APM as a Service

Old Article ID: 1903

Old Article Type: problem


The current product architecture only allows us to send the deactivation notice to the person designated as the primary account contact. Any changes to the current system would need to be requested through the RFE system for evaluation by PM.

For Internal Non-Billable accounts, Support can remove the email address from that attribute, so you would no longer get the Test Inactivation Pending emails.

To Change the Primary Account Contact,
  • Replace the email address located in Attribute 12.



Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.

  • Dynatrace Portal
  • Account Email Notifications
  • Alerts

Describe the problem, from the user perspective

I have received a "Test Inactivation Pending" email - what does it mean?

For example:

From: [______@dynatrace.com]
Sent: Friday, September 09, 2015 8:05 PM
Subject: Test Inactivation Pending

Test Details
Account Name:
Test Name: Test-IE Agent
Test Frequency: 60 minutes

This test is currently set to EXPIRE on Sep 11, 2015.

No data will be collected for tests that are set to INACTIVE. Tests that remain inactive for more than 30 days will be deleted from the system automatically.

Clearly list the Steps to resolve the issue

When a test is configured with an expiration date, the Dynatrace Portal automatically inactivates the test at 00:00:00 GMT on the date specified. The day before the test expires, a Test Inactivation Pending email will be sent to the Primary contact.

The Primary contact is your company's account administrator, as defined by assigning the Account Admin role to the user. This is different from an Account Primary user.

If you need the Primary contact or Account Administrator changed, contact Customer Support to provide the desired contact's first name, last name, email address, and phone number.