Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.
Describe the problem, from the user perspective
The 'Overall Rank' has duplicate rankings. Take the Feb 2013 data for an example:
Clearly list the Steps to resolve the issue
The performance ranking is calculated by the overall ranking of all three indices: average response time, average availability and average consistency. If two sites have the same calculated values for these indices, they will have the same ranking.