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Case #


Type: APM as a Service

Old Article ID: 5387

Old Article Type: diagnostic




  • Dynatrace Portal


When an error occurs in the Dynatrace Portal, I see a dialog box that includes a reference code. What is this reference code?

The Reference code in Dynatrace Portal error messages helps our Support team diagnose a problem with a Portal transaction. The team can inspect specific log entries for the entire transaction from the application server to the user's browser. This reduces the amount of time required to diagnose and provide a tested solution for the root cause problem.