Enter Case number reference for associated cases.

Case #

Status:

Type: APM as a Service

Old Article ID: 1588

Old Article Type: documentation

 

Information:

Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.

  • Synthetic Classic Portal

Describe the problem, from the user perspective

During heavy networking traffic, I see several 10052 errors from the Synthetic Classic agents. What does the 10052 error indicate?

Clearly list the Steps to resolve the issue


According to the TCP protocol standard, a TCP packet containing the RST (Reset) flag indicates that the connection is to be reset. When the Agent receives an RST message from the server, it marks it as a Network Reset.

Typically, this error is seen when a server is overloaded and is dropping connections. After several tries, the Agent gives up and fails the test (or object) with a 10052 error.