Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.
Describe the problem, from the user perspective
Unexpected timeout or user script failures in the test results (usually 0% availability).
Clearly list the Steps to resolve the issue
Disable the Flash Playback on the script.
Note the underlying reason for the problem
Flash playback enabled can cause problems with the Synthetic Monitoring tests for Mobile. The best practice is to keep it disabled. To disable Flash playback, review and follow the steps in the screenshot.