Enter Case number reference for associated cases.

Case #


Type: APM as a Service

Old Article ID: 3171

Old Article Type: diagnostic



Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.

  • Synthetic Mobile
  • Windows Recorder

Describe the problem, from the user perspective

Unexpected timeout or user script failures in the test results (usually 0% availability).

Clearly list the Steps to resolve the issue

Disable the Flash Playback on the script.


Note the underlying reason for the problem

Flash playback enabled can cause problems with the Synthetic Monitoring tests for Mobile. The best practice is to keep it disabled. To disable Flash playback, review and follow the steps in the screenshot.