Enter Case number reference for associated cases.

Case #


Type: APM as a Service

Old Article ID: 1908

Old Article Type: documentation



Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.

  • Dynatrace Recorder


Describe the problem, from the user perspective

The Recorder cannot access a website because the website requires authentication, but the provided authentication does not work.

Clearly list the Steps to resolve the issue

If HTTP Authentication credentials are provided and the username contains a backslash ( \ ), then the credentials will not be recognized as valid.

For example: If the username is test\gomez, authentication will not work.

To resolve the issue, add a second backslash after the first, to escape the backslash.

For example: test\\gomez

This happens because of the way the agent parses the HTTP credentials.