Clearly list the Steps to resolve the issue Q: Does Synthetic Classic calculate average response times with a geometric mean or a arithmetic mean?
A: Arithmetic mean.
Q: Does Synthetic Classic calculate an average of averages? For instance, do they calculate the response times for an hour, then average those hourly means to get the daily mean?
A: No. We add all the response times from successful tests for a given time period, then divide the sum by the number of successful tests.
Q: Are failed tests included in the response time average?
A: Failed tests have a response time of 0.0 seconds. The response time of a failed test is not included in the average response time calculation. A test with a zero response time is not included in the average calculation, which is an arithmetic mean of all tests given over the breakdown period specified:  If a data point occurs at every hour, the point will be the average of all tests in that hour.
 If the chart is for the last day, the average will be (sum(every test with response time > 0)/(total number of tests with response time > 0)), and not an average of the data points.
