Enter Case number reference for associated cases.

Case #

Status:

Type: APM as a Service

Old Article ID: 2012

Old Article Type: diagnostic

 

Information:

Detail the contextual information specific to the issue; i.e. Product, Version, Agent, System, etc.

Private Last Mile installed on an end-user machine behind a proxy.

 

Describe the problem, from the user perspective

  • User has set up a new Private Last Mile Machine.
  • New machine is not checking in (Setup Tests > Measurement Locations > Private Last Mile > View Private Last Mile Network Machine Profiles in the ).
  • New machine was set up behind a proxy.

Clearly list the Steps to resolve the issue

The Private Peer supports operation behind a proxy server and supports these proxy servers:

  • Microsoft Internet Security and Acceleration (ISA) Server
  • Squid.


Please note: Blue Coat is not supported at this time. If you are using a Blue Coat proxy, you will need to contact your network administrator to allow access to the following:

  • lastmile.gomez.com
  • glm-ssl-s.gomez.com
  • glm-ssl-a.gomez.com
  • 63.251.134.192
  • 63.251.134.193
  • 63.251.134.196


Refer to the Private Last Mile Installation and Configuration guide in the documentation for additional information on troubleshooting Private Last Mile.