topic Re: API call to pull out root cause details of the Problem in Dynatrace API

API call to pull out root cause details of the Problem

pshinde2 — Thu, 17 Oct 2019 16:05:42 GMT

Hello All ,

Is their any API call available to pull out the problem details along with root cause (entity identified as root cause ) . For Analysis we would like to have this data.

Re: API call to pull out root cause details of the Problem

skrystosik — Thu, 17 Oct 2019 19:03:15 GMT

https://www.dynatrace.com/support/help/shortlink/api-problems#get-problem-details-

This is only endpoint available. Nothing more you can get.

Sebastian

Re: API call to pull out root cause details of the Problem

Julius_Loman — Thu, 17 Oct 2019 20:54:20 GMT

AFAIK the problem details including root cause is a part of the response from the API.

Re: API call to pull out root cause details of the Problem

pshinde2 — Fri, 18 Oct 2019 01:19:52 GMT

Julius L @ Apart from "hasRootCause": true we do not see much details in the problem.

Re: API call to pull out root cause details of the Problem

Julius_Loman — Fri, 18 Oct 2019 07:36:17 GMT

Look for the "isRootCause" property of the ranked events array.