topic Re: Impersonification Best Practices for Problem Comments, via API ? in Dynatrace API

Impersonification Best Practices for Problem Comments, via API?

AntonioSousa — Thu, 08 Aug 2024 13:44:57 GMT

The issue of submitting comments on problems through the API, while integrating Dynatrace with other ITSM solutions, raises some questions.

One of them is that using the API through a single token delivers comments always as the same user.

What would be interesting is to be able to submit comments as a certain user. This of course raises some issues, namely under the authentication/authorization umbrella...

My best approach at the moment seems to be generating a token for each user, and then using it accordingly. It's cumbersome but might work.

Has anyone dealt with this and have a more elegant/better solution?

Re: Impersonification Best Practices for Problem Comments, via API ?

PacoPorro — Thu, 11 Apr 2024 06:47:05 GMT

Adding the user name as part of the comment-
"FROM USER XXXXXX : Comment"

Re: Impersonification Best Practices for Problem Comments, via API ?

AntonioSousa — Fri, 12 Apr 2024 18:37:40 GMT

@PacoPorro,

That is a work-around, with several issues, namely that the user cannot delete it.