topic Auto-detected Problems shows Impacted entities as null in Alerting

Auto-detected Problems shows Impacted entities as null

rswarnka — Mon, 17 May 2021 08:01:22 GMT

Hi, We find that the Auto-detected Problems shows Impacted entities as null (dash). What could be the cause of missing impacted entities being reported in problem:

Re: Auto-detected Problems shows Impacted entities as null

rswarnka — Tue, 22 Sep 2020 04:59:50 GMT

Here is screenshot:

Re: Auto-detected Problems shows Impacted entities as null

wolfgang_beer — Tue, 22 Sep 2020 05:52:48 GMT

The reason is that there is no real user monitoring application either set up or affected by that problem. The problem in this case does only affect one service, no hosts are affected either.

Best greetings,

Wolfgang

Re: Auto-detected Problems shows Impacted entities as null

rswarnka — Tue, 22 Sep 2020 08:42:17 GMT

We actually does have real user monitoring enabled for this application (and traffic is sparse). However, will check with support. Thanks !