topic Re: Impact tile is green but not root-cause tiles, what does this mean? (also the problem itself didn't grey out, its still red) in Alerting

Impact tile is green but not root-cause tiles, what does this mean? (also the problem itself didn't grey out, its still red)

waikeat_chan — Mon, 22 Apr 2019 08:06:39 GMT

Impact tile is green but not root-cause tiles, what does this mean? (also the problem itself didn't grey out, its still red)

Anyone has any idea or any thought?

Re: Impact tile is green but not root-cause tiles, what does this mean? (also the problem itself didn't grey out, its still red)

joao_vilacia2 — Mon, 22 Apr 2019 11:49:51 GMT

In this case, i think it is the application resolve slow problems, but the route cause not stabilized again.

Re: Impact tile is green but not root-cause tiles, what does this mean? (also the problem itself didn't grey out, its still red)

wolfgang_beer — Tue, 23 Apr 2019 06:40:46 GMT

Yes there is still a service failure rate issue open in this problem. That's the reason why Davis keeps it open until the rest of the problem affected topology recovers.