topic Re: Is it possible to disable unwanted conversation messages from the DynaTrace product announcements team in Alerting

Is it possible to disable unwanted conversation messages from the Dynatrace product announcements team

jhem — Wed, 31 Aug 2022 10:02:20 GMT

These alerts and popups keep showing up, even to users that are not administrators and have no relation to broad aspects of our Dynatrace environment.

Is it possible to disable these for all users except admin?

Re: Is it possible to disable unwanted conversation messages from the DynaTrace product announcements team

ChadTurner — Wed, 21 Oct 2020 13:51:07 GMT

That's Very Interesting, the first time I'm seeing these.

Re: Is it possible to disable unwanted conversation messages from the DynaTrace product announcements team

Julius_Loman — Wed, 21 Oct 2020 14:31:49 GMT

A few months ago, there were even pop up windows promoting webinars. Luckily I haven't seen them again 🙂

The only option is to disable the chat completely, but that's only available for Managed customers.

Re: Is it possible to disable unwanted conversation messages from the DynaTrace product announcements team

larry_roberts — Wed, 21 Oct 2020 16:28:09 GMT

I don't mind the chat being open to all user and in fact I encourage our multiple Dyantrace end users to use it. Honestly I think that is a big plus that Dynatrace provides to the users unlike many other vendors.

That being said, I do agree that both managed and SaaS should provide the ability for Dynatrace administrators to select who does and does not have access to this.

I have not seen the popup windows recently, but I do agree those too should have the option for a Dynatrace administrator to control. Both managed and SaaS are paid for services and both should come with the same options around administrator controls on this such as this.

Just my 2 cents 😉

Re: Is it possible to disable unwanted conversation messages from the DynaTrace product announcements team

AntonioSousa — Wed, 21 Oct 2020 20:49:49 GMT

I agree there should be some sort of control over who has access to the chat functionality. I have been using it for several months, and while I can guarantee that they are very good, it also seems it might become clogged if most people start using it, instead of getting adequate training...

Re: Is it possible to disable unwanted conversation messages from the DynaTrace product announcements team

Vankog — Fri, 07 May 2021 08:43:22 GMT

Erica is literally spamming me with the same "University" message over and over again. Every few minutes...