topic Re: User/client feedback in Alerting

User/client feedback

alban_denizot — Mon, 17 Jun 2019 11:46:23 GMT

Hi,

Sometimes users leave feedback about their experience using a service by sending a comment or filling a form. Is it possible to catch this type of data using Dynatrace ? For instance following his feedback he can tell us where he felt that the service was slow etc...

I hope that I was clear enough.

Re: User/client feedback

Radu — Mon, 17 Jun 2019 11:59:21 GMT

Hi Alban,

This really depends on how this feedback data is actually captured behind the scenes.

Request Attributes are generally the way to go and they can capture method arguments, URL query parameters, request/response headers or POST requests parameters. These are configured globally, from the Settings > Serverside service monitoring > Request Attributes page. More on how to set up here
Session Attributes are a new feature and might be of use here too. Session attributes work with the webpage itself, so they can extract global JS variables, meta tags, or value of any page element via CSS selectors. Session attributes will only collect one value which is reported at the end of the user session. These are configured on a per application basis from the Application Settings

Best regards,

Radu

Re: User/client feedback

wolfgang_beer — Mon, 17 Jun 2019 12:41:25 GMT

I think the upcoming feature of service metrics would be a perfect way of catching that type of feedback, as long as it is not only free text info. As long as the rating of the service slowness is some kind of number range (e.g.: one star versus 5 stars) you could generate a metric out of it.

Best,

Wolfgang

Re: User/client feedback

alban_denizot — Mon, 17 Jun 2019 13:34:05 GMT

Thanks for the comment !

Re: User/client feedback

alban_denizot — Mon, 17 Jun 2019 13:34:12 GMT

Alerting on request attribute-based metrics