topic Re: Alerts on root cause in Alerting

Alerts on root cause

AlanZ — Wed, 27 Jan 2021 16:17:55 GMT

Hi there,

Is there a way to send alerts to support teams based on root cause objects ?

We tried alert profiles but it seems to only take into account the objects "impacted" and not the objects in the "root cause".

Re: Alerts on root cause

JamesKitson — Wed, 27 Jan 2021 16:35:26 GMT

No, the alerting profiles are based on what entities and events are in the problem but there's no way in Dynatrace directly to filter only to things related to the root cause. This could be good idea/RFE though.

Currently, you'd need to send this to some other system in the middle capable of evaluating the problem more deeply for the root cause information and then forwarding an alert on from there,

Re: Alerts on root cause

AlanZ — Mon, 16 Oct 2023 14:08:13 GMT

Thanks, here is the RFE, please vote:

https://community.dynatrace.com/spaces/482/dynatrace-open-qa/questions/249417/rfe-alerts-on-root-cause.html