https://community.dynatrace.com/t5/Alerting/Can-I-affect-Dynatrece-s-AI-by-manually-closing-alerts/m-p/165511#M2246 <P>In short, Yes. Closing the problem will askew your Dynatrace Report as well as alter the metrics on the problem as to when the issue was "resolved". I recommend putting in comments and only close out problems if needed. You can always suppress alert notifications via the maintenance windows if needed&nbsp;&nbsp;</P> Wed, 05 May 2021 17:26:08 GMT ChadTurner 2021-05-05T17:26:08Z https://community.dynatrace.com/t5/Alerting/Can-I-affect-Dynatrece-s-AI-by-manually-closing-alerts/m-p/163842#M2213 <P>I am interested in knowing if I close alerts manually, would it affect the artificial intelligence of Dynatece?</P> <P>Example: If a user closes problems manually and the service is actually affected.</P> <P>&nbsp;</P> <P>Cordially,<BR />Nazaret G. F.</P> Tue, 11 May 2021 11:18:46 GMT https://community.dynatrace.com/t5/Alerting/Can-I-affect-Dynatrece-s-AI-by-manually-closing-alerts/m-p/163842#M2213 nazaret_garcia 2021-05-11T11:18:46Z https://community.dynatrace.com/t5/Alerting/Can-I-affect-Dynatrece-s-AI-by-manually-closing-alerts/m-p/165511#M2246 <P>In short, Yes. Closing the problem will askew your Dynatrace Report as well as alter the metrics on the problem as to when the issue was "resolved". I recommend putting in comments and only close out problems if needed. You can always suppress alert notifications via the maintenance windows if needed&nbsp;&nbsp;</P> Wed, 05 May 2021 17:26:08 GMT https://community.dynatrace.com/t5/Alerting/Can-I-affect-Dynatrece-s-AI-by-manually-closing-alerts/m-p/165511#M2246 ChadTurner 2021-05-05T17:26:08Z