topic Re: Raise problem in Alerting

Raise problem

mauricio_capiz — Tue, 01 Jun 2021 01:04:04 GMT

Hi,

I'm detecting differences between the number of problems raised vs solved problems. They are not raising the problems that they should.

Is there a reason for this behavior?

I add some examples:

Regards.

Re: Raise problem

Babar_Qayyum — Tue, 01 Jun 2021 06:13:35 GMT

Hello @mauricio_capiz

Problems that are less severe and have a shorter duration than previous alerts are considered to be frequent issues and so alerts are suppressed for these.

Please have a look at the below link for more insight.

https://www.dynatrace.com/support/help/how-to-use-dynatrace/problem-detection-and-analysis/problem-detection/detection-of-frequent-issues/

Regards,

Babar

Re: Raise problem

mauricio_capiz — Tue, 01 Jun 2021 15:10:32 GMT

Hello @Babar_Qayyum,

Thank you for the quick response

One more question:

If the client does not want this to happen, he wants it to notify all events.

Should I change the automated thresholds to static?

Regards.

Re: Raise problem

Babar_Qayyum — Wed, 02 Jun 2021 08:10:57 GMT

Hello @mauricio_capiz

You can disable the frequent issues detection.

Regards,

Babar

Re: Raise problem

mauricio_capiz — Wed, 02 Jun 2021 14:43:45 GMT

Hello @Babar_Qayyum,

Thank you.

I appreciate all the help.

Regards.