topic Only the first email gets the notifications in Alerting

Only the first email gets the notifications

serhat_balik — Wed, 05 Oct 2022 08:44:00 GMT

Hello,

I've opened a ticket about the situation, but I also want to know if you guys experienced a similar situation, any guidance would be appreciated.

We've installed a Dynatrace Managed into one of our clients' environment. Email SMPT server seems to be configured properly and working fine, but in the "email notification recipients" field, only the first email responded gets the email. We've asked the other respondents if they are getting any emails to confirm the situation, and the answer was no.

I've tried changing the separator characters, but it doesn't seem to be a formatting issue.

Regards,

Serhat

Re: Only the first email gets the notifications

ChadTurner — Fri, 25 Sep 2020 13:24:21 GMT

@Mustafa Serhat B. This is a new one for me! that sounds like a bug for sure. We have a bunch of email configurations and we have never gotten feed back like that. Since you tried multiple separators for emails, you've done your due diligence. A support ticket is the best option. Let us know how it goes 🙂

Re: Only the first email gets the notifications

Radoslaw_Szulgo — Fri, 25 Sep 2020 14:31:22 GMT

As far as I recall if the first email on the list doesn’t exists or cannot be resolved it doesn’t send it to others. Known issue that has to be fixed. I’ll check this.

Re: Only the first email gets the notifications

serhat_balik — Mon, 28 Sep 2020 06:20:55 GMT

The first address gets the email. The problem is, the other people don't get any.