topic The start time of the problem in Alerting

The start time of the problem

owen_chen — Wed, 29 Sep 2021 10:46:39 GMT

Hi all,

I recently encountered a strange phenomenon when viewing a Problem. From the figure below, we can see that there was no "error request" in the area where the problem was reported. Instead, there was an abnormal error rate before that.

I don't know why the time of this problem starts at 11:59 instead of 11:56. Just imagine, if this is a series of errors, I might come to different conclusions because of the problem time error.

On this point, I don’t know what you think? Is there room for improvement?

Re: The start time of the problem

matthias_dillie — Wed, 29 Sep 2021 16:33:47 GMT

Hi Owen
Did you check the value of 'Alert if the service stays in abnormal state for at least ... minutes.' in 'Settings->Anomaly detection->Services'? Maybe this can explain the behaviour.

Re: The start time of the problem

gilgi — Thu, 30 Sep 2021 08:21:46 GMT

Hi Owen,

Are you running on SaaS or managed? if Managed there was a bug that was referred to a lot in these forums. Should have been fixed in 226 to my understanding (at least based on what I saw with my customers).

Re: The start time of the problem

owen_chen — Tue, 05 Oct 2021 05:52:01 GMT

Hi gigi,

The dynatrace is running on managed.

Can you provide me with links or "keywords" about the bug you mentioned?

Thank you,

Owen

Re: The start time of the problem

gilgi — Tue, 05 Oct 2021 05:57:05 GMT

Hi Owen,

I can only tell this from correspondance with Support. You may have seen in the forums several posts saying that the time displayed is marked later than the beginning of the problem. To me it seems (looking at 226) that it has indeed been fixed.

If not, I suggest you'll open a support ticket for that.

Gil.