topic Definition Impacted vs Affected in Alerting

Definition Impacted vs Affected

joseA — Mon, 27 Nov 2023 11:28:11 GMT

Hi all.
Can someone explain to me the difference between Affected vs Impacted in the Problem panel. Any example would be great!

Thanks and cheers

JoseAn

Re: Definition Impacted vs Affeted

ChadTurner — Wed, 30 Mar 2022 17:40:08 GMT

Impacted is direct, so a Service Failure will impact a Service, but that Impacted Service Failure will Affect your application. The application isn't rendered dead, but a functionality of it might be affected. Hence the two terms of Impacted Vs affected.

Re: Definition Impacted vs Affeted

mark_bley — Wed, 30 Mar 2022 18:15:16 GMT

Hi @joseA,

to expand a little bit on Chads response, impacted entities will represent a short list (also shown in the UI) of entities impacted by the problem, focused on the level of Services, Applications and RUM.

While affected entities will show all entities that are affected by the problem. To get a better look at this pull the problem via the API v2 and have a look at these fields: 'impactedEntities' and 'affectedEntities'

Best,

Mark