topic Re: serviceMethodGroup x serviceMethod - Problem Json fields in Alerting

serviceMethodGroup x serviceMethod - Problem Json fields

Gustavo_Godinho — Tue, 16 Aug 2022 09:28:17 GMT

We have faced two kinds of situations which I cannot understand why they are different.

The first one is when our Problems Json comes with the serviceMethod field defined, as the image below shows.

The point here is: in this situation I'm able to see the specific requests which are alerting. However, there are cases it is not possible. I've realized some services are like that while others don't show this level of detail.

On the other hand, some services haven't got the "serviceMethod" field. Instead of it, these services comes with a field called "serviceMethodGroup". This scenario does not allow us to know which request is alerting specifically. (Of course there are other ways to figure it out. But I want to see in this way).

The image below shows the second scenario.

Is this something related to any configuration in Dynatrace? Or this level of detail will depend on our application that is being monitored?

Thank you in advance!

Re: serviceMethodGroup x serviceMethod - Problem Json fields

techean — Tue, 16 Aug 2022 05:59:46 GMT

This depends on the meta data of the application that is being monitored.

Re: serviceMethodGroup x serviceMethod - Problem Json fields

Gustavo_Godinho — Tue, 16 Aug 2022 12:13:26 GMT

I know that, but they are all the same. I just cannot understand whether it is related to how our application has been built up or not.
I'm wondering if there is any other way to overcome this problem, like creating a service out of their requests or something like that.

Re: serviceMethodGroup x serviceMethod - Problem Json fields

techean — Thu, 18 Aug 2022 06:47:54 GMT

Its how the application is built up. The best practice is to assign custom tags!

Re: serviceMethodGroup x serviceMethod - Problem Json fields

Gustavo_Godinho — Mon, 22 Aug 2022 20:57:44 GMT

I also think so.
Could you explain what would be this custom tags assignment? How would it help me?

Thank you.

Re: serviceMethodGroup x serviceMethod - Problem Json fields

AgataWlodarczyk — Thu, 11 May 2023 12:10:49 GMT

@techean can you help with that? 🙂

Re: serviceMethodGroup x serviceMethod - Problem Json fields

techean — Mon, 15 May 2023 08:46:32 GMT

Hey, believe you alreday found and answer.

You can apply automatic tags to the services by following steps in this link

or create new request attribute based on response data.
Or simply import logs of this application in Dynatrace using Logs