topic Re: Bulk close alerts in Alerting

Bulk close alerts

Radu — Thu, 20 May 2021 08:03:06 GMT

Hello,

Client is in a situation where when a process restarts or is shut down and comes back up again it is detected and reported as a new process. Therefore all problems/alerts on the restart/shutdown stay open forever until manually closed.

As far as I know there is no way to stop those alerts from firing.
But, is there a way to programatically (maybe via API or REST call?) close all open problems of this type?

Best regards,

Radu

Re: Bulk close alerts

Julius_Loman — Thu, 21 Dec 2017 21:59:45 GMT

You should customize your process group configuration, so that processes are identified as the same process group after each start. That's the idea of process group. See https://www.dynatrace.com/support/help/infrastructure/processes/can-i-customize-how-process-groups-are-detected/.
Closing alerts manually or automatically should be considered as an anti-pattern.

Re: Bulk close alerts

roushan_kumar1 — Thu, 10 Nov 2022 18:20:00 GMT

@Julius_Loman - the link you shared gives 404 error. I am also looking for a solution to bulk close such problems.