topic Re: ServiceNOW events error in Alerting

ServiceNOW events error

henk_stobbe — Fri, 27 Apr 2018 10:13:02 GMT

I get below error testing the ITOM with serviceNOW:

ServiceNow integration test failed
Reason: Non successful HTTP response.
HTTP Response Code: 400 - Bad Request
HTTP Response Body: {"error":{"detail":null,"message":"Requested URI does not represent any resource: /global/em/jsonv2"},"status":"failure"}

Any ideas?

KR Henk

Re: ServiceNOW events error

wolfgang_beer — Fri, 27 Apr 2018 10:21:03 GMT

ServiceNow ITOM integration needs ITOM module installed on the ServiceNow side. The ITSM toggle on the other hand does not need ITOM module.

Re: ServiceNOW events error

henk_stobbe — Fri, 27 Apr 2018 10:30:35 GMT

Hi Wolfgang,

Thx for your very fast response, just to make sure I understand. The Dynatrace plugin is installed on the ServiceNOW instance. I thought this was needed to create the "em" table. This has been done, so I also have to install the ITOM module, installing the plugin is to enough?

KR Henk

Re: ServiceNOW events error

henk_stobbe — Fri, 27 Apr 2018 10:35:26 GMT

Hi Wolfgang,

One extra question, (always a discussion), I see I can configure mutiple environments for Dynatrace in ServiceNOW,

Does this mean:

Multiple environments are possible for Incidents and Events,

ServiceNOW import CI's from multiple environments CMDB wise,

KR Henk

Re: ServiceNOW events error

wolfgang_beer — Fri, 27 Apr 2018 11:18:45 GMT

Yes for enabling ITOM toggle on the Dynatrace side you need the ITOM module installed on the ServiceNow side.

Re: ServiceNOW events error

wolfgang_beer — Fri, 27 Apr 2018 11:20:05 GMT

Both is possible. If you get too many CIs syncing with multiple DT environments you can also use tag filters within the environments table to only sync tagges CIs from each environment.