topic Management Zone in email body as a placeholder - is it possible? in Alerting

Management Zone in email body as a placeholder - is it possible?

SaiVenkatesh — Thu, 06 Jul 2023 14:26:23 GMT

Is there a placeholder to get MZ on the email body in the custom payload ??

Re: Can we get Management Zone in email body as a placeholder ?

AntonPineiro — Wed, 14 Jun 2023 22:49:08 GMT

Hi,

These are email placeholders. I would try using {Tags} or maybe {ImpactedEntities} contains which management are impacted.

Best regards

Re: Can we get Management Zone in email body as a placeholder ?

SaiVenkatesh — Thu, 15 Jun 2023 04:08:00 GMT

I tried the appraoch but when {Tags} uesd i only get tags listed for that entity. When i used {ImpactedEntities} it listed all the impacted entities but no placeholder given Managament Zones linked to these entites.

Re: Can we get Management Zone in email body as a placeholder ?

AntonPineiro — Thu, 15 Jun 2023 06:47:19 GMT

Hi,

That placeholder does not exist. If want pass that information in payload, I do not see other way.

Best regards

Re: Can we get Management Zone in email body as a placeholder ?

SaiVenkatesh — Thu, 15 Jun 2023 06:54:51 GMT

is there a way i can pass in payload ?? any JSON field ??

Re: Can we get Management Zone in email body as a placeholder ?

AntonPineiro — Thu, 15 Jun 2023 07:42:49 GMT

Hi,

That placeholder does not exist. You can get management zone value from tags or other placeholders.

If that problem notification is in relation only to one management zone, you can write that static value.
You can raise a product idea to create your own placeholder, I do not see that option available.

Best regards

Re: Can we get Management Zone in email body as a placeholder ?

SaiVenkatesh — Thu, 15 Jun 2023 07:47:48 GMT

Management value from tags ?? How is that possible ??

Re: Can we get Management Zone in email body as a placeholder ?

AntonPineiro — Thu, 15 Jun 2023 09:13:15 GMT

Hi,

If you know host A is in management zone X, then, you can create automatic or manual tags wity key/value pairs as "mzName: X".

Same apply to other Dynatrace's entities (processes, services...).
Problems will have entities tags and you will be able to find those key/value pairs in {Tags} placeholder.

Best regards

Re: Can we get Management Zone in email body as a placeholder ?

SaiVenkatesh — Thu, 15 Jun 2023 10:39:43 GMT

Sorry this is not right appraoch. When i wanted to add a new MZ then i have to create a new tag with that Mz.

Re: Can we get Management Zone in email body as a placeholder ?

AntonPineiro — Thu, 15 Jun 2023 11:44:14 GMT

Hi,

I do not see another option. I hope another people provide a better solution.

If not, you can raise a product idea with your requirements.

Best regards