topic Dynatrace integration with SMS gateway (RiCH T2 via Rest API) in Alerting

Dynatrace integration with SMS gateway (RiCH T2 via Rest API)

con-yrakhangi — Fri, 08 Sep 2023 06:45:44 GMT

Hello Experts

We have an SMS gateway called "RiCH T2," which provides a REST API to send SMS notifications. Does anyone know how we can use this REST API to configure SMS alerting in Dynatrace?

Usually, we use this API in all our other applications by just supplying the below inputs.

1. User name and password (Static and fixed input)

2. Sender (Static and fixed input)

3. Text (Dynamic input based on event/problem)

4. Number(Static and fixed input)

5. Reference id (Static and fixed input)

"https://xservices.rich.sa/RiCHClientServiceREST.svc/SendSMSloginGet?username=*****&password=*****&Sender=***&Text=test_dynatarce_sms&number=*****&referenceid==REFID"

Re: Dynatrace integration with SMS gateway (RiCH T2 via Rest API)

ChadTurner — Thu, 07 Sep 2023 12:41:38 GMT

interesting method. You could cut out the gateway and just leverage the Dynatrace alerting via email and supply the carrier @ address and phone number to get SMS Messages on users phones.

Re: Dynatrace integration with SMS gateway (RiCH T2 via Rest API)

con-yrakhangi — Thu, 07 Sep 2023 13:11:32 GMT

We have fixed this using vendor's provided Rest API and custom payload.

API:

https://xservices.rich.sa/RiCHClientServiceREST.svc/SendSmsToList

Payload:

{
"username": "******",
"password": "******",
"Sender": "***",
"Text": "{{ProblemID}} - {State} - {{ProblemTitle}}",
"Array": [
"****",
"****",
"****"
],
"MsgBodyType": 0
}