topic Re: Variable for Root cause in notification in Alerting

Variable for Root cause in notification

vonsolo29 — Thu, 10 Aug 2023 12:31:08 GMT

Is there a variable specifically for Root Cause in that we can use in the problem notification? We have found that it is a part of the {ProblemDetailsText} but that also has other information about the problem. We are looking for just the root cause to use in our Event Management System.

Re: Variable for Root cause in notification

AntonPineiro — Thu, 10 Aug 2023 13:54:39 GMT

Hi,

I am not aware of that. I think no variable with that piece of information isolated.

Best regards

Re: Variable for Root cause in notification

Islam_Zedan — Thu, 10 Aug 2023 20:26:05 GMT

Hello,

You can better use "ProblemDetailsJSONv2", it has a specific parameter called "evidenceDetails" which is the actual root cause.

Thanks,

Islam

Re: Variable for Root cause in notification

cesarsaravia — Fri, 11 Aug 2023 13:24:02 GMT

Hi,
You can use the Problems API v2 - GET problems details and use the evidenceDetails property for the entities identified as the root cause.

BR,
Cesar S.

Re: Variable for Root cause in notification

vonsolo29 — Fri, 11 Aug 2023 14:47:41 GMT

Thank you for this, this is good. Is it possible to use this in the problem notification webhook?

Re: Variable for Root cause in notification

cesarsaravia — Tue, 15 Aug 2023 14:02:45 GMT

Yes!
You can use the ProblemDetailsJSONv2 as a placeholder in the problem notification webhook, then you can use these properties/objects like evidenceDetailes, impactAnalysis, and recentComments.