topic Re: Problems not getting generated in Alerting

Problems not getting generated

vjayaku — Tue, 02 Jan 2024 21:29:14 GMT

Problems not generated for last 10 days for Browser monitor synthetic monitoring. Is there anything to fix from my end?

I could see the problems were created successfully 10 days back.

Re: Problems not getting generated

AntonPineiro — Tue, 02 Jan 2024 23:08:38 GMT

Hi,

Is it possible to provide more details? It means, synthetic test had been executed and failed? Davis has not generated a problem about it?

Best regards

Re: Problems not getting generated

vjayaku — Tue, 02 Jan 2024 23:19:10 GMT

Thanks for response.

Yes, right. Though the synthetic scripts were failed, notifications are not triggered. I have noticed that Problems were not getting generated for quit sometime.

Re: Problems not getting generated

AntonPineiro — Wed, 03 Jan 2024 11:26:21 GMT

Hi,

Have you configured Outage handling?

Best regards

Re: Problems not getting generated

RazTN7 — Wed, 03 Jan 2024 12:53:25 GMT

Hello @vjayaku

Can you look at Outage handling and tune it up as per your need for the availability alert

And for performance check/set the thresholds

Cheers!

Re: Problems not getting generated

vjayaku — Wed, 03 Jan 2024 17:24:04 GMT

Hi AntonPineiro,

Thank you.

Yes, Outage handling is configured. Also observed that i have received the alert notification email randomly. just wanted to know if synthetic script is running in every 30 minutes frequency, wont be getting the alert notification for every 30 mins? if yes, do i need to do any specific setup to receive the alert email notification for every 30 mins frequency?

PREVIEW

Re: Problems not getting generated

vjayaku — Wed, 03 Jan 2024 17:25:10 GMT

Hi @RazTN7,

Thank you.

Re: Problems not getting generated

GosiaMurawska — Tue, 13 Aug 2024 10:30:47 GMT

Hi @vjayaku
Have you managed to solve the problem? It would be great if you shared the solution with the Community users 💡