topic Re: Multiple email alerts in Alerting

Multiple email alerts

henal — Mon, 22 Jan 2024 08:30:40 GMT

Hello,

We have set up custom alert when a particular metric goes below the defined threshold to generate an email alert

For e.g. If Apdex score below 0.85 trigger an email alert

The problem statement here is we get email alerts at every value when the apdex drops below 0.85

Is there a mechanism/option where we just get 1 email when the threshold is breached at @0.85 instead of getting multiple email alerts

Re: Multiple email alerts

Pawel_Zalewski — Fri, 19 Jan 2024 16:18:39 GMT

Hi,

Can you post your configuration here?

Best Regards

Re: Multiple email alerts

henal — Fri, 19 Jan 2024 16:45:03 GMT

Have attached Screen shot hope this helps

Re: Multiple email alerts

kobecharles — Fri, 19 Jan 2024 18:22:21 GMT

A work around would be adjusting these sliding windows here which will decrease the amount of email notifications recieved, depending on the settings you choose. So default would be an email about every 5 minutes, but this can be adjusted. Out of the box functionality of Dynatrace sends notifications until the problem has closed. Please also include your alerting profile and problem notifcation settings so we can take a closer look at your configurations for clarity.

Re: Multiple email alerts

Pawel_Zalewski — Sat, 20 Jan 2024 15:51:09 GMT

Exactly like @kobecharles said. Also you can adjust alert delay in Problem alerting profiles. So you can basically use "advanced model properties" in "Metric events" and "Problem alerting profiles" to specify when alerts should raise and send email

Best Regards 🙂

Re: Multiple email alerts

priyanka1991 — Mon, 22 Jan 2024 10:34:15 GMT

Here is some attached screen shot to alerting profile and problem notification settings for this mentioned issue:

Re: Multiple email alerts

priyanka1991 — Mon, 22 Jan 2024 10:40:18 GMT

Attached screenshot for the same

Re: Multiple email alerts

kobecharles — Mon, 22 Jan 2024 21:29:03 GMT

This is the best solution for your issue @priyanka1991 @henal