topic Re: Retrieve Problems that were reported to Servicenow in Alerting

Retrieve problems that were reported to ServiceNow

vishnu_kumar — Thu, 23 Nov 2023 11:02:08 GMT

Hi,

Is there a metric we have that we can use to show the number of Problems being reported to ServiceNow?
Maybe somehow we can retrieve the Integration that was called for a Problem? Would that help?
I need to display this as a Dashboard in Dynatrace (preferably with the new Dashboards).

Or should I be running a custom extension to query servicenow and push the data to DT as a custom metric?

Let me know if there is another solution for the same.

Thanks,
Vishnu

Re: Retrieve Problems that were reported to Servicenow

marina_pollehn — Thu, 21 Sep 2023 11:00:42 GMT

You should be able to use this metric dsfm:server.notifications.problem_notifications.

And then filter by alerting profile and select the one for SNOW. Let me know if that's what you were looking for 🙂

Re: Retrieve Problems that were reported to Servicenow

vishnu_kumar — Thu, 28 Sep 2023 10:23:44 GMT

Hi,

So this i was able to pin the metric to Classic dashboards.

How do i do the same for the new Dashboards? using Grails, i dont see these metrics in the docs.

fetch events
| filter dsfm

like that, doesnt work...

Re: Retrieve Problems that were reported to Servicenow

vishnu_kumar — Thu, 01 Feb 2024 12:47:57 GMT

anyone can help a Grail query for this?

Re: Retrieve Problems that were reported to Servicenow

AntonPineiro — Thu, 01 Feb 2024 14:32:59 GMT

Hi,

I think dsfm metric are not in Grail.

Best regards

Re: Retrieve Problems that were reported to Servicenow

scardignos — Thu, 01 Feb 2024 19:17:15 GMT

Would this help?

fetch events
| filter event.kind == "DAVIS_PROBLEM"
| expand labels.alerting_profile
| filter labels.alerting_profile == "<SNOW_Profile_Name_Here>"