https://community.dynatrace.com/t5/Alerting/reduce-ticket/m-p/235698#M4092 <P>Hi,</P><P>This is going to depends of your environment but you can configure them to trigger a ticket after X minutes problem is opened.</P><P>For example, something as availabity problems after 10/15 minutes and resorce problems after 30 minutes but all os this is subjective depending of your environment.</P><P>Best regards</P> Sat, 27 Jan 2024 13:34:48 GMT AntonPineiro 2024-01-27T13:34:48Z https://community.dynatrace.com/t5/Alerting/reduce-ticket/m-p/235675#M4091 <P>To reduce a number of ticket in service desk queue, which problem severity is best choice for delaying problem notification??</P> Fri, 26 Jan 2024 15:50:55 GMT https://community.dynatrace.com/t5/Alerting/reduce-ticket/m-p/235675#M4091 supritmishra123 2024-01-26T15:50:55Z https://community.dynatrace.com/t5/Alerting/reduce-ticket/m-p/235698#M4092 <P>Hi,</P><P>This is going to depends of your environment but you can configure them to trigger a ticket after X minutes problem is opened.</P><P>For example, something as availabity problems after 10/15 minutes and resorce problems after 30 minutes but all os this is subjective depending of your environment.</P><P>Best regards</P> Sat, 27 Jan 2024 13:34:48 GMT https://community.dynatrace.com/t5/Alerting/reduce-ticket/m-p/235698#M4092 AntonPineiro 2024-01-27T13:34:48Z